DOCUMENT:Q130068 08-NOV-1999 [pcmail] TITLE :PC Ext: External Stops Mail with DrivesWan Option PRODUCT :Microsoft Mail For PC Networks PROD/VER:WINDOWS:3.2 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Mail for PC Networks, version 3.2 ------------------------------------------------------------------------------- SYMPTOMS ======== When the Mail External program (EXTERNAL.EXE) is run with the Netbios option, it stops delivering mail after it receives a Netbios datagram (for a priority 5 mail message) from a postoffice (PO) that is connected using the DrivesWAN option. CAUSE ===== The MTA (for example, EXTERNAL.EXE) configured to use the DrivesWAN option that is connected to the PO where the high-priority message originated also receives the datagram and tries to process it. However, External is not configured to process the datagram, and the datagram enters an infinite loop. The MTA connected to the PO using the DrivesWAN option also receives the datagram and tries to process it. Because it not designed to process the datagram, it enters into an infinite loop. As a result, the messages in the queue are not processed until the Mail External program (EXTERNAL.EXE) on the MTA is restarted. STATUS ====== Microsoft has confirmed this to be a problem in EXTERNAL.EXE version 3.2.16. This problem was corrected in EXTERNAL.EXE version 3.2.18. If you do not have version 3.2.18 (or later), you can find EXTUPD.EXE, a selfextracting file, on the following services: - Microsoft's World Wide Web Site on the Internet On the www.microsoft.com home page, click the Support icon. Click Knowledge Base, and select the product. Enter kbfile EXTUPD.EXE, and click GO! Open the article, and click the button to download the file. - Internet (anonymous FTP) ftp ftp.microsoft.com Change to the Softlib/Mslfiles folder. Get EXTUPD.EXE - The Microsoft Network On the Edit menu, click Go To, and then click Other Location. Type "mssupport" (without the quotation marks). Double-click the MS Software Library icon. Find the appropriate product area. Locate and Download EXTUPD.EXE. For additional information about downloading, please see the following article in the Microsoft Knowledge Base: Q119591 How to Obtain Microsoft Support Files from Online Services Additional query words: 3.20a ====================================================================== Keywords : Technology : kbMailSearch kbZNotKeyword3 kbMailPCN320 Version : WINDOWS:3.2 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.