DOCUMENT:Q117677  08-FEB-2002  [pcmail]
TITLE   :PC Ext: EXTERNAL.EXE Creates No Remote Client SENT.LOG Entry
PRODUCT :Microsoft Mail For PC Networks
PROD/VER::3.2
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - Microsoft Mail for PC Networks, version 3.2 
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SYMPTOMS
========

After a remote client user REQUEST ONLY dials the postoffice and receives mail,
EXTERNAL.EXE includes no record of the transfer in the postoffice's SENT.LOG.

STATUS
======

Microsoft has confirmed this to be a problem in version 3.2 of Microsoft Mail
for PC Networks. This problem was corrected in version 3.2a (which includes
EXTERNAL.EXE version 3.2.9).

For information on obtaining this update, query on the following word in the
Microsoft Knowledge Base:

   mailupd

There is also a newer version of EXTERNAL.EXE, which is available from the
Microsoft Download Center. You can find EXTUPD.EXE,
(http://support.microsoft.com/download/support/mslfiles/EXTUPD.EXE,) a
self-extracting file, on the following services:

 - Microsoft's World Wide Web Site on the Internet

   On the www.microsoft.com home page, click the Support icon.
   Click Knowledge Base, and select the product.
   Enter kbfile EXTUPD.EXE, and click GO!
   Open the article, and click the button to download the file.

 - Internet (anonymous FTP)

   ftp ftp.microsoft.com
   Change to the Softlib/Mslfiles folder.
   Get EXTUPD.EXE

 - The Microsoft Network

   On the Edit menu, click Go To, and then click Other Location.
   Type "mssupport" (without the quotation marks).
   Double-click the MS Software Library icon.
   Find the appropriate product area.
   Locate and Download EXTUPD.EXE.


For additional information about downloading, please see the following article in
the Microsoft Knowledge Base:

   Q119591 How to Obtain Microsoft Support Files from Online Services


Additional query words: 3.20

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Keywords          :  
Technology        : kbMailSearch kbZNotKeyword3 kbMailPCN320
Version           : :3.2

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SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2002.