DOCUMENT:Q112270  12-NOV-1999  [pcmail]
TITLE   :PC MAPI: Err Msg: Cannot Open Help File
PRODUCT :Microsoft Mail For PC Networks
PROD/VER:WINDOWS:3.0,3.0b,3.2
OPER/SYS:
KEYWORDS:

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Mail for Windows, versions 3.0, 3.0b, 3.2 
-------------------------------------------------------------------------------

SYMPTOMS
========

Choose Send from the File menu of version 2.0c of Microsoft Word for Windows.
Choose Help from the Send Note dialog box and then choose Contents. The
following error message appears:

   Cannot Open Help File

CAUSE
=====

The MAPIHELP= parameter in the MSMAIL.INI file points to the location of the
Simple MAPI help file, MSMAIL.HLP. This parameter is created by Mail. If you run
Word prior to running Mail, the parameter is not created and the location of
MSMAIL.HLP remains unknown.

RESOLUTION
==========

Add the MAPIHELP= line with the full path of MSMAIL.HLP to the MSMAIL.INI file
in the [Microsoft Mail] section.


Additional query words: 3.00 3.00b 3.20

======================================================================
Keywords          :  
Technology        : kbMailSearch kbZNotKeyword3 kbMail300 kbMail320 kbMail300b
Version           : WINDOWS:3.0,3.0b,3.2

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1999.