DOCUMENT:Q104913 26-OCT-2000 [pcmail] TITLE :PC Win OS2: Check for New Mail Time Is Twice the User Setting PRODUCT :Microsoft Mail For PC Networks PROD/VER:WINDOWS:3.0,3.0b,3.2 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Mail for Windows, versions 3.0, 3.0b, 3.2 - Microsoft Mail for PC Networks, version 3.0, on platform(s): - the operating system: OS/2 ------------------------------------------------------------------------------- SYMPTOMS ======== In version 3.0, 3.0b, or 3.2 of Microsoft Mail for Windows and version 3.0 of Microsoft Mail for PC Networks, OS/2 workstation, Mail actually checks for new messages at twice the rate displayed in the Mail Options dialog box. For example, if the Check For New Mail Every Minutes option is set to 5, Mail checks for new messages every 10 minutes. NOTE: The Mail Options dialog box also controls how often Mail checks the outbox for messages to submit to the postoffice. RESOLUTION ========== If you want Mail to check for new messages more often, change the setting to half of what you want it to be. If you want Mail to check for new messages every 10 minutes, change the setting to 5. STATUS ====== Microsoft has confirmed this to be a problem in version 3.0, 3.0b, and 3.2 of Microsoft Mail for Windows, and in version 3.0 of Microsoft Mail for PC Networks, OS/2 workstation. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. Additional query words: 3.00 3.00b 3.20 ====================================================================== Keywords : Technology : kbMailSearch kbZNotKeyword3 Version : WINDOWS:3.0,3.0b,3.2 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.