DOCUMENT:Q104108  15-NOV-1999  [pcmail]
TITLE   :PC Win: Messages with Same Time Stamp Are Sorted Incorrectly
PRODUCT :Microsoft Mail For PC Networks
PROD/VER:WINDOWS:3.0,3.0b,3.1,3.2
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - Microsoft Mail for Windows, versions 3.0, 3.0b, 3.1, 3.2 
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SYMPTOMS
========

In versions 3.0, 3.0b, 3.1, and 3.2 of Microsoft Mail for Windows, messages
received with the same time stamp do not get sorted correctly: they appear in a
folder in the order they were placed in it and are not sorted automatically by
their From field.

CAUSE
=====

The messages are inserted into the folder in the order they are received. Mail
does not sort them until you open the folder. If your primary sort key is the
Received field, and all the time stamps are the same, the messages appear to
Mail to already be sorted and Mail does not re-sort them. As a result, the
messages appear in their original, unsorted order.

The problem is that Mail pays attention only to date, hour, and minute when
sorting, not seconds, and it does not automatically do a secondary sort by the
From field.

RESOLUTION
==========

Click the From field to force mail to sort based on that column, and then click
the Received field again. This causes messages in the folder with the same time
stamp to be sorted alphabetically.

STATUS
======

Microsoft has confirmed this to be a problem in versions 3.0, 3.0b, 3.1, and 3.2
of Microsoft Mail for Windows. We are researching this problem and will post new
information here in the Microsoft Knowledge Base as it becomes available.


Additional query words: 3.00 3.00b 3.10 3.20 timestamp

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Keywords          :  
Technology        : kbMailSearch kbZNotKeyword3 kbMail310 kbMail300 kbMail320 kbMail300b
Version           : WINDOWS:3.0,3.0b,3.1,3.2

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