DOCUMENT:Q127001 04-NOV-1999 [pcmail] TITLE :PC WRmt Ext: Err Msg: Postoffice Has Not Accepted Mail Item PRODUCT :Microsoft Mail For PC Networks PROD/VER:WINDOWS:3.2 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Mail Remote for Windows, version 3.2 ------------------------------------------------------------------------------- SYMPTOMS ======== When Mail Remote for Windows has mail queued up and dials into the External machine at the postoffice, the following error may be displayed after a connection has been established: Postoffice has not accepted mail item External will receive the message in its entirety, but will not process it. It will log the following error in the SESSION.LOG file on the External postoffice. Unable to send message text CAUSE ===== This error may be displayed when a mail message contains more than 35 attachments. STATUS ====== Microsoft has confirmed this to be a problem in EXTERNAL.EXE version 3.2a, included with Microsoft Mail for PC Networks. This problem was corrected in EXTERNAL.EXE version 3.2.16. If you do not have version 3.2.16 (or later), you can find EXTUPD.EXE, a self-extracting file, on the following services: - Microsoft's World Wide Web Site on the Internet On the www.microsoft.com home page, click the Support icon. Click Knowledge Base, and select the product. Enter kbfile EXTUPD.EXE, and click GO! Open the article, and click the button to download the file. - Internet (anonymous FTP) ftp ftp.microsoft.com Change to the Softlib/Mslfiles folder. Get EXTUPD.EXE - The Microsoft Network On the Edit menu, click Go To, and then click Other Location. Type "mssupport" (without the quotation marks). Double-click the MS Software Library icon. Find the appropriate product area. Locate and Download EXTUPD.EXE. For additional information about downloading, please see the following article in the Microsoft Knowledge Base: Q119591 How to Obtain Microsoft Support Files from Online Services MORE INFORMATION ================ The External program will also generate this error when receiving messages with 35 or more attachments from users on another postoffice connected via modem. Additional query words: 3.20 ====================================================================== Keywords : Technology : kbMailSearch kbZNotKeyword3 kbMailRemote320 Version : WINDOWS:3.2 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.