DOCUMENT:Q114406  07-DEC-2000  [pcmail]
TITLE   :SNADS: First Contact Form for SNADS Gateway
PRODUCT :Microsoft Mail For PC Networks
PROD/VER::2.1
OPER/SYS:
KEYWORDS:

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Mail Gateway to SNADS, version 2.1 
-------------------------------------------------------------------------------

SUMMARY
=======

Please use the checklist in this article to collect information about your
system before you call Microsoft Product Support Services. You are able to work
more effectively with a Microsoft Support Professional if all the information
needed to trace and solve your problem is available. Include any troubleshooting
steps you have taken in an effort to resolve the problem. Please be as complete
and specific as possible when you fill out this form.

There are ten articles of this type, one for each gateway product. Each is
different, so find the one suited to your case by searching these keywords
(without the spaces):

    x 4 0 0 f c c          m s f c c
    3 c o m f c c          p r o f s f c c
    m c i f c c            s m t p f c c
    f f a p i f c c        s n a d s f c c
    f a x f c c            c o n n f c c


MORE INFORMATION
================

               MICROSOFT SNADS GATEWAY PROBLEM REPORT FORM

Which SNADS Gateway is being used?    Linkage    Softswitch Central

Is connection HUB mail?   YES/NO
(SNADS used to connect two MS Mail postoffices.)

Gateway version: ________

MICROSOFT MAIL         Postoffice version: _____________________

                             Network name: _____________________

                          Postoffice name: _____________________

Foreign mail system host type? ______________________

Is postoffice name same as DGN?   YES/NO

If YES, postoffice name: _______________________

If NO, is MS Mail postoffice name 8 characters or shorter?   YES/NO

If NO, is MS Mail postoffice name   9   or   10   characters?
(NOTE: SNADS strips characters 9 and 10 from MS Mail mailbox name.)

Are postoffice names mapped to DGN address component?   YES/NO

Has this worked before?   YES/NO

If YES: When did it quit working? _________________________

Is problem seen on foreign mail system?   YES/NO

Is problem seen on local (MS Mail) system?   YES/NO

Is problem intermittent or consistently reproducible? ________________

Can mail be sent from foreign mail system to MS Mail?   YES/NO

Can mail be sent from MS Mail to foreign mail system?   YES/NO

If NO, can MS Mail user send mail: through general delivery?  YES/NO

                                   through DGN(DEN) addressing? YES/NO

Describe the problem
--------------------

Additional query words: snadsfcc

======================================================================
Keywords          :  
Technology        : kbMailSearch kbMailGateSearch kbZNotKeyword3 kbMailGateSNADS210
Version           : :2.1
Issue type        : kbinfo

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2000.