DOCUMENT:Q129693  20-MAY-2002  [pcmail]
TITLE   :X400: Err Msg: ERROR 4 (Converting X.400 Delivery Report)...
PRODUCT :Microsoft Mail For PC Networks
PROD/VER:MS-DOS:3.2
OPER/SYS:
KEYWORDS:

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Mail Gateway to X.400, version 3.2 
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SYMPTOMS
========

Microsoft Mail Gateway to X.400 may display the following error:

   18:00:40 ERROR 4 (converting X.400 delivery report): Decoding X.400 Message
   18:00:41 ERROR 4 (transmitting message to local message store):
   Translate to local form failed on message: 00000F7D

CAUSE
=====

When a message is sent to an invalid address via the X.400 gateway (connected to
a certain types of X.400 service providers), the non-delivery report is not
returned to the originator, but instead is rejected and placed into the BAD
directory.

The X.400 gateway routine that is responsible for Delivery reports incorrectly
counts the number of bytes already decoded. This occurs when an element with a
definite length includes elements of indefinite length.

RESOLUTION
==========

A supported fix that corrects this problem is now available from Microsoft, but
has not been fully regression tested and should be applied only to systems
experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

   http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

The English version of this fix should have the following file attributes or
later:

   File Name      Version
   ----------------------
   X400gate.exe   3.2.17

This hotfix has been posted to the following Internet location as X400gy2k.exe:

   ftp://ftp.microsoft.com/bussys/mail/gateways-public/All-Y2K/

STATUS
======


Microsoft has confirmed this to be a problem in Microsoft Mail Gateway to X.400
version 3.2.

MORE INFORMATION
================

The following is a sample log from an X.400 gateway that is experiencing this
problem:

   18:00:40 Transmitting message to local message store: 00000F7D
   18:00:40 ERROR 4 (converting X.400 delivery report): Decoding X.400 Message
   18:00:41 ERROR 4 (transmitting message to local message store):
   Translate to local form failed on message: 00000F7D
   Copying to 'bad' directory: W:x400/outgoing/LSAMTA/00000F7D
   18:00:42 WARNING 4 (transmitting message): Failed transmitting
   message; MTA: LSAMTA
   pointer count: 513; byte count: 13944

Additional query words: 3.20

======================================================================
Keywords          :  
Technology        : kbMailSearch kbMailGateSearch kbZNotKeyword3 kbMailGatex400320
Version           : MS-DOS:3.2
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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