DOCUMENT:Q115446 20-MAY-2002 [pcmail] TITLE :X400: X400GATE.EXE Hangs on 74+ Characters in Subject Line PRODUCT :Microsoft Mail For PC Networks PROD/VER:MS-DOS:3.2 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Mail Gateway to X.400, version 3.2 ------------------------------------------------------------------------------- SYMPTOMS ======== The X400GATE.EXE hangs when too many characters (74 or more) are in the subject line of the outgoing message. The same message coming into the system does not hang the gateway. The gateway logs the messages before hanging with these errors (notice the negative byte count): Extracting message from local message store: 0000xxxx ERROR 3 (creating PO1 originator address): Malformed address: type <0> ERROR 3 (converting PC mail message to X.400): No Originator Found ERROR 3 (converting PC mail message to X.400): Local from to x400 con... Pointer count: 256; byte count: -117212 Note: the SUBJECT length for this example was 170 characters. CAUSE ===== Field length limitations cause this problem. RESOLUTION ========== A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS The English version of this fix should have the following file attributes or later: File Name Version ---------------------- X400gate.exe 3.2.2 This hotfix has been posted to the following Internet location as X400gy2k.exe: ftp://ftp.microsoft.com/bussys/mail/gateways-public/All-Y2K/ WORKAROUND ========== This affects messages coming in from Profs that you reply to. They come in fine but hang the gateway once you reply to them. If you forward the message it also works fine and does not hang the gateway. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Mail Gateway to X.400 version 3.2. STEPS TO REPRODUCE BEHAVIOR --------------------------- 1. Set up the X.400 gateway. 2. Create a message in the Windows client. (MS-DOS handles the subject differently and does not hang the gateway.) Send the message to an X.400 user. 3. Run the gateway. Notice that the gateway PC hangs when it tries to send the message. Additional query words: 3.20 ====================================================================== Keywords : Technology : kbMailSearch kbMailGateSearch kbZNotKeyword3 kbMailGatex400320 Version : MS-DOS:3.2 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.