DOCUMENT:Q115446  20-MAY-2002  [pcmail]
TITLE   :X400: X400GATE.EXE Hangs on 74+ Characters in Subject Line
PRODUCT :Microsoft Mail For PC Networks
PROD/VER:MS-DOS:3.2
OPER/SYS:
KEYWORDS:

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Mail Gateway to X.400, version 3.2 
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SYMPTOMS
========

The X400GATE.EXE hangs when too many characters (74 or more) are in the subject
line of the outgoing message. The same message coming into the system does not
hang the gateway.

The gateway logs the messages before hanging with these errors (notice the
negative byte count):

   Extracting message from local message store: 0000xxxx
   ERROR 3 (creating PO1 originator address): Malformed address: type <0>
   ERROR 3 (converting PC mail message to X.400): No Originator Found
   ERROR 3 (converting PC mail message to X.400): Local from to x400 con...

   Pointer count: 256; byte count: -117212

Note: the SUBJECT length for this example was 170 characters.

CAUSE
=====

Field length limitations cause this problem.

RESOLUTION
==========

A supported fix that corrects this problem is now available from Microsoft, but
has not been fully regression tested and should be applied only to systems
experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

   http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

The English version of this fix should have the following file attributes or
later:

   File Name      Version
   ----------------------
   X400gate.exe   3.2.2

This hotfix has been posted to the following Internet location as X400gy2k.exe:

   ftp://ftp.microsoft.com/bussys/mail/gateways-public/All-Y2K/


WORKAROUND
==========

This affects messages coming in from Profs that you reply to. They come in fine
but hang the gateway once you reply to them. If you forward the message it also
works fine and does not hang the gateway.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Mail Gateway to X.400
version 3.2.

STEPS TO REPRODUCE BEHAVIOR
---------------------------

1. Set up the X.400 gateway.

2. Create a message in the Windows client. (MS-DOS handles the subject
   differently and does not hang the gateway.) Send the message to an X.400
   user.

3. Run the gateway. Notice that the gateway PC hangs when it tries to send the
   message.


Additional query words: 3.20

======================================================================
Keywords          :  
Technology        : kbMailSearch kbMailGateSearch kbZNotKeyword3 kbMailGatex400320
Version           : MS-DOS:3.2
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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