Computer Hangs When You Start Lotus Notes

ID: Q179612

The information in this article applies to:
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

When you start Lotus Notes version 4.12 (16-bit), your computer may stop responding (hang).


CAUSE

This behavior can occur if Microsoft IntelliPoint software version 2.0 or 2.0a is installed on your computer.


STATUS

This behavior does not occur if you use IntelliPoint software version 2.1.


WORKAROUND

To work around this issue, disable the wheel feature of the Microsoft IntelliMouse. To do so, use the following steps:

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.

  1. Use Registry Editor to open the following registry key: 
    
      HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run


  2. Delete the MSWHEEL entry.


  3. Quit Registry Editor, and then restart the computer.


Additional query words: intelli point crash 


Keywords          : kb3rdparty kbhw intellipoint intellimouse mouse kbimu 
Version           : WINDOWS:2.0,2.0a
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: August 9, 1999