Err Msg: Explorer Caused an Invalid Page Fault in Module...

 Last reviewed: October 24, 1997
Article ID: Q174274
The information in this article applies to:
  • Microsoft IntelliPoint software version 2.0
  • Microsoft Office 97 for Windows

SYMPTOMS

If you have an open menu in an Office 97 program and you move the mouse pointer out of the program window and onto the desktop, you may receive the following error message: 

   EXPLORER caused an invalid page fault in module COMCTL32.DLL
This error message occurs only when the program is running in a window (is not maximized).

CAUSE

This error message can occur if you have version 2.0 of the IntelliPoint software installed and you have enabled the Focus or SmartSpeed option (or both options) on the StepSavers tab in the Mouse tool in Control Panel.

RESOLUTION

To work around this problem, follow these steps:

  1. Click Start, point to Settings, and then click Control Panel.

  2. Double-click Mouse.

  3. Click the Focus and SmartSpeed check boxes to clear them.

  4. Close the Control Panel window.

  5. Restart your computer.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: ipf Word Excel Outlook Access Powerpoint
Keywords : intellipoint kbenv kberrmsg
Version : WINDOWS:2.0,97
Platform : WINDOWS

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Last reviewed: October 24, 1997
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