IntelliMouse Wheel Does Not Scroll in Windows Explorer

ID: Q169906

The information in this article applies to:

SYMPTOMS

After you install the Microsoft IntelliMouse and the Microsoft IntelliPoint software in Microsoft Windows 95, you may not be able to scroll with the IntelliMouse wheel in Windows Explorer. When this symptom occurs, you can pan with the wheel, but you cannot scroll.


CAUSE

This behavior occurs if Hi-Jaak Pro or Hi-Jaak 95 Graphics Suite are installed on your computer. These products load a device driver named Runner that disables the ability to scroll when you use the IntelliMouse wheel.


RESOLUTION

To work around this issue, use the following steps:

  1. Press CTRL+ALT+DELETE to open the Close Program dialog box.


  2. In the list of running programs, click Runner, and then click End Task.


If these steps resolve the problem, consult the Hi-Jaak product documentation or the program manufacturer for more assistance with this issue.


MORE INFORMATION

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 1.00 2.00 hijack intelli mouse point 


Keywords          : kb3rdparty kbhw intellipoint intellimouse kbimu 
Version           : WINDOWS:1.0,2.0
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: February 27, 1999