Problems Changing Mouse in Windows NT with IntelliPoint 2.0

• Microsoft Windows NT Workstation versions 3.51, 4.0
• Microsoft Windows NT Server versions 3.51, 4.0
• Microsoft IntelliPoint software version 2.0

SYMPTOMS

After you install the Microsoft IntelliPoint software version 2.0 in Microsoft Windows NT Server or Workstation version 3.51 or 4.0 and you change your mouse, you may receive error messages or you may be unable to log on to your computer.

For example, with Windows NT version 3.51, you may experience one of the following symptoms:

• Changing from a PS/2 mouse to a serial mouse may cause you to be unable to log on to your Windows NT computer and you may receive Service Control Manager error messages.



• Changing from a serial mouse to a PS/2 mouse may cause several event log errors similar to the following errors:

  
        Event id: 24
        Source: msi8042
        Type: error
  
        Description: The description for Event ID (24) in Source ( msi8042 )
        could not be found. It contains the following insertion string(s): ,
        msi8042, \Device\KeyboardPort1.Translated. 

• Changing from a PS/2 mouse to a serial mouse may cause the following Stop message:

  
        STOP 0x00000035
        No_More_irp_stack_locations 




• Changing from a serial mouse to a PS/2 mouse may cause several event log errors similar to the following errors:

  
        Event id: 24
        Source: msi8042
        Type: error
  
        Description: The description for Event ID (24) in Source ( msi8042 )
        could not be found. It contains the following insertion string(s): ,
        msi8042, \Device\KeyboardPort1.Translated. 

CAUSE

The registry entries for the mouse and keyboard drivers are not correctly updated when you change your mouse with the IntelliPoint 2.0 software installed in Windows NT version 3.51 or 4.0.

RESOLUTION

To resolve this issue, follow the steps in the appropriate section:

Windows NT version 3.51

1. Start Windows NT using the last known good configuration. To do so, restart your computer and press the SPACEBAR when you see the "Press spacebar NOW to invoke Hardware Profile/Last Known Good menu" message. The last known good configuration works only if you have not successfully logged on since the problem began.



2. Double-click IntelliPoint Uninstall in the Microsoft Input Devices group.



3. Click Finish, click Close, and then click Restart Windows.



4. Double-click Windows NT Setup in the Main group.
   
   NOTE: Windows NT Setup displays a PS/2 mouse driver even though you are currently using a serial mouse.



5. Click Options and click Change Mouse Or Keyboard.



6. Click Microsoft Serial Mouse in the Mouse box, and then click Close.



7. Click Current, click Options, click Exit, and then click OK.



8. Restart your computer and reinstall the IntelliPoint 2.0 software.

1. Double-click IntelliPoint Uninstall in the Microsoft Input Devices group.



2. Click Finish, click Close, and then click Return To Windows.



3. Double-click Control Panel in the Main group.



4. Double-click Devices, click Sermouse, and then click Startup.



5. Click Disabled, click OK, and then click Yes.



6. Click Close, and then restart your computer.



7. Reinstall the IntelliPoint 2.0 software.

Windows NT version 4.0

1. Start Windows NT using the last known good configuration. To do so, restart your computer and press the SPACEBAR when you see the "Press spacebar NOW to invoke Hardware Profile/Last Known Good menu" message. The last known good configuration works only if you have not successfully logged on since the problem began.



2. Click the Start button, point to Settings, and then click Control Panel.



3. Double-click Add/Remove Programs, click Microsoft IntelliPoint 2.0, and then click Add/Remove.



4. Click Finish, click Close, and then click Restart Windows.



5. Click the Start button, point to Settings, and then click Control Panel.



6. Double-click Mouse and then click General.
   
   NOTE: The driver name displayed is Microsoft PS/2 Port Mouse even though you are currently using a serial mouse.



7. Click Change and then click Show All Devices.



8. Click Microsoft Serial Mouse and then click OK.



9. Click Yes, click Close, and then restart your computer.



10. Reinstall the Microsoft IntelliPoint 2.0 software.

1. Click the Start button, point to Settings, and then click Control Panel.



2. Double-click Add/Remove Programs, click Microsoft IntelliPoint 2.0, and then click Add/Remove.



3. Click Finish, click Close, and then click Return To Windows.



4. Click the Start button, point to Settings, and then click Control Panel.



5. Double-click Devices, click Serial Mouse Driver, and then click Startup.



6. Click Disabled, click OK, and then click Close.



7. Restart the computer and then reinstall the IntelliPoint 2.0 software.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft IntelliPoint software version 2.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: blue screen hung stop responding pointer

Keywords          : winnt 
Version           : 2.00 3.51 4.00
Platform          : WINDOWS 
Issue type        : 

Last Reviewed: August 9, 1999