Can't Access Small Business Pack Templates from Help

ID: Q139974

The information in this article applies to:

SYMPTOMS

When you attempt to open Small Business Pack templates from Small Business Pack Help, you may encounter any of the following error messages:

Cannot Find or Run the file or program
\mydocu~1\<folder name>\<file name>
-or-
Cannot Find or Run the file or program
\mydocu~1\<folder name>\<file name>
-or-
Cannot Find or Run the file or program
\mydocu~1\<folder name>\<file name>
where <folder name> and <file name> are the folder and file name for the particular template you are trying to open.


CAUSE

This problem may occur if you installed Small Business Pack on a computer with multiple or partitioned hard drives and either Microsoft Office or Small Business Pack, or both, are installed to the drive that does not contain Microsoft Windows.


RESOLUTION

To resolve this problem, make sure that Microsoft Office and Small Business Pack are installed on the same drive as Microsoft Windows. For example, if you have Microsoft Windows installed on your C drive, both Microsoft Office and Small Business Pack should be installed on the C drive as well.


WORKAROUND

NOTE: The D drive mentioned in these workarounds refers to either a separate partition on your hard drive or a separate drive altogether, and the C drive is the drive on which Microsoft Windows is installed.

Microsoft Office on the C Drive and Small Business Pack on the D Drive

To access the templates when your computer is configured this way, use either of the following methods.
Method 1: Open the templates by clicking the Small Business Pack shortcuts on the Small Business Pack toolbar on the Office Shortcut Bar.

Method 2: Use the following steps to start one of the Microsoft Access databases from Small Business Pack Help:

  1. Click the Small Business Pack Help button on the Small Business Pack toolbar on the Office Shortcut Bar.


  2. Click the Answer Wizard tab and type "Job Listings" (without the quotation marks).


  3. Click Search, and then click "Job Listings" from the help topics list.


  4. Click "To Open the Job Listings form now, click"


  5. Once the database is started and you are prompted to attach a database, click Close.


  6. Close Help.


Microsoft Office on the D Drive and Small Business Pack on the C Drive

To access the templates when your computer is configured this way, use either of the following methods.
Method 1: (Preferred method) Remove Microsoft Office from your D drive and remove Office Small Business Pack from your C drive and then install them both to the C drive.

Method 2: Access the templates by clicking the Small Business Pack shortcuts on the Small Business Pack Office Shortcut Bar.

Both Microsoft Office and Small Business Pack on the D Drive

Although you may not receive an error message immediately, once you do, the Help links to the Word, Microsoft Excel, and PowerPoint templates cease to work. The Microsoft Access links will work, but you will need to reinstall the Small Business Pack to get the links to work again for the other templates.

If you receive the error message, use either of the following methods.
Method 1: Open the templates through the Small Business Pack shortcuts on the Office Shortcut Bar.

Method 2: Start the Small Business Pack Setup and choose the "Remove All" option to remove the Small Business Pack. Then, restart Setup and reinstall Small Business Pack. Note that reinstalling may not permanently remove the problem and the error message may appear again later if you chose to install Small Business Pack to the D drive again.
For additional information, please see the following article(s) in the Microsoft Knowledge Base:
Q140121 OFF7: Setup Errors with Reinstallation of Small Business Pack


MORE INFORMATION

You will be able to open any of the Small Business Pack templates from within any of the Office programs or from the Small Business Pack toolbar buttons (on the Office Shortcut Bar). To open a template from within any Office program, do the following:

  1. On the File menu, click New.


  2. In the New dialog box, click the appropriate tab for the classification of the template you are trying to open.


  3. Double-click the icon for your template.


A copy of the template should be opened successfully.

Additional query words: 7.00 1.00 OFF7 SBP OSBP OSB 


Keywords          : offwin 
Version           : 1.00
Platform          : WINDOWS 
Issue type        :

Last Reviewed: June 23, 1999