Can't Start Word or Microsoft Excel Under Windows NT 3.5

ID: Q125028

The information in this article applies to:

Microsoft Office for Windows, versions 4.2, 4.3
Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c
Microsoft Word for Windows NT, version 6.0
Microsoft Excel for Windows, versions 5.0, 5.0a, 5.0c
Microsoft Excel for Windows NT, version 5.0
Microsoft Windows NT Workstation version 3.5
Microsoft Windows NT Server version 4.51

SYMPTOMS

After you upgrade from Windows NT 3.1 to Windows NT 3.5, you may be unable to start Microsoft Word or Microsoft Excel, and you may receive the following error message:

Insufficient memory to run <Word or Excel>

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 3.5. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Note that this error message may be a symptom of a different problem. Troubleshooting for problems such as a printer driver that needs replacing, an out of date video , or a corrupt NORMAL.DOT may solve the problem.

For additional information, please see the following articles in the Microsoft Knowledge Base:

Q12075 Windows NT Err Msg: Not Enough Memory to Run Word

Additional query words: 6.00a 6.00c winword winnt ntword 16-bit 32-bit WordNT Word16


Keywords          : kbnetwork 
Version           : 4.20 4.30
Platform          : WINDOWS 
Issue type        :

Last Reviewed: June 2, 1999