Mac Office: How To Do A Clean Reinstall Of Office 4.2.x

• Microsoft Office for Macintosh, version 4.2, 4.2.1

SUMMARY

If you are experiencing problems using Microsoft Office, as a troubleshooting step you may want to remove and then reinstall it. If you don't completely remove Office prior to reinstalling, in some cases the problems you are trying to correct will not be fixed. This article explains how to set up your machine to do a clean installation of Office. Clean means that when you install, the setup program thinks you're installing Office for the first time. No preferences, extensions, or component files from Office will remain on your machine.

MORE INFORMATION

Use the following steps to perform a clean installation of Microsoft Office 4.2.x:

WARNING: You will lose all macros, preferences, and custom dictionary entries.

Remove Office

Method 1: Run Setup, then choose Remove All.

          1. Double-click Microsoft Office Setup from your original
             product disks, or the shared network location from which
             you originally installed.

             This should start the installation maintenance program
             (provided a valid setup table and data file exist on your
             machine). If setup fails to run maintenance mode, please
             see the troubleshooting section at the end of this article.

          2. Click the Remove All button.

          3. Next, you may see a dialog box with the following message:

                Are you sure you want to completely remove this
                application?

             Click Continue to proceed with the removal.

             NOTE: The Remove All option does not remove every file
             Office places on your hard drive. Preferences, Fonts,
             Extensions, etc. are left untouched. To ensure a clean
             installation, remove the remaining files manually.

          4. After the removal is complete, you may see a dialog box
             with a message similar to the following:

                During your installation, Setup replaced or attempted
                to remove one or more files that were 'in use' and
                therefore couldn't be directly overwritten or
                deleted.

                These files have been moved to the Trash, and can be
                inspected or deleted at your convenience after the
                system restarts.

             Click OK to continue.

          5. Then you may see a message similar to the following:

                Your installation of Microsoft Office 4.2.x has been
                successfully removed.

             Click OK.

          To complete the process, follow the steps in Method 2.

          1. Delete the Microsoft Office folder (the folder that Office
             installed) and its contents. Make sure not to delete any
             personal files stored in the folder.

          2. Delete the Microsoft folder and its contents.

          3. Remove the files listed below if still located on your
             machine.

             [Extensions]
             Apple Event Manager
             Genigraphics
             Microsoft Dialog Library
             Microsoft Find File Library
             Microsoft Mail Library
             Microsoft OLE Automation
             Microsoft OLE Extension
             Microsoft OLE Library
             MTExt
             ObjectSupportLib
             ODBC Configuration Manager
             ODBC Driver Manager
             ODBC SQL Server ADSP Netlib
             ODBC SQL Server Driver
             ODBC SQL Server Setup
             ODBC SQL Server TCP/IP Netlib
             Q+E ODBC foxPro Driver
             Shared Code (folder)
                Ole Client Dll
                OLE Reg Dll
                OLE Server Dll
             Shared Code Manager
             Shared Library Manager (Ver. 1.1.2)

             NOTE: Never delete the Shared Library Manager if the
             version is 2.0 or higher. To determine the version
             click the Shared Library Manager, then click Get Info
             on the File menu. Shared Library Manager 2.x is an
             integral part of the Open Transport network software. Deleting
             this file will cause the system to stop functioning properly
             and the system may need to be reinstalled.

             Type Libraries (folder)
                Standard OLE Types
                Standard OLE Types (PowerMac)
                vba en olb
                vba en olb (PowerMac)

             [Preferences]
             artgalry.idx
             artgalry.ini
             artgalry.thm
             Cue Card Settings
             Embedding Preferences
             Equation Editor Preferences
             Excel Toolbars (5)
             Excel Settings (5)
             Excel Startup Folder (5)
             Microsoft Find File (folder)
             Microsoft Graph Settings (5)
             Microsoft Help Preferences
             MSOrgChart Clipboard
             MSOrgChart Preferences
             Office Manager Preferences
             PowerPoint Settings (4)
             PPC Registration Database
             Q+E ODBC FoxPro Driver License
             Registration Database
             Shared Code Preferences
             Word Settings (6)
             Word Startup Folder (6)
             Word Toolbar Prefs

             NOTE: The artgalry.* files are normally not found within
             the Preferences folder. However, in some cases they may
             be generated there.

             [Fonts]
             Arial
             Arial Narrow
             Arial Rounded Bold
             Bauhaus 93
             Book Antiqua
             Bookman Old Style
             Bookman Oldstyle bold
             Braggadociao
             Britannic Bold
             Brush script
             Century Gothic
             Century Schoolbook
             Colonna
             Courier new
             Desdemona
             Footlight light
             Impact
             Kino
             Matura Script Capitals
             Mistral
             Monotype Corsiva
             Monotype Sorts
             MS LineDraw
             MT Extra Playbill
             Stencil
             Times New Roman
             Vivaldi
             Wide Latin
             Wingdings

Run Disk First Aid

Run the Disk First Aid utility to scan the drive to which you are installing Office. The following steps apply to version 7.2 of Disk First Aid. The process may vary slightly depending on which version of Disk First Aid you are using.

1. Boot your Macintosh using the Disk Tools disk or the Apple Macintosh CD-ROM. The Disk Tools disk and your Apple Macintosh CD-ROM are bootable. Bootable means there is a System Folder, located on the disk, that your Macintosh can use when first starting.

   If you run Disk First Aid without booting from the Disk Tools disk or your Apple Macintosh CD-ROM, Disk First Aid does not allow you to repair any problems.

   Use the following steps to boot from your CD-ROM device:

         a. Insert your Apple Macintosh CD-ROM.
   

         b. On the Special menu, click Restart.
   

         c. Hold down the following key combination:
   

               OPTION + COMMAND + SHIFT + DELETE
   
            The above key combination tells your computer to ignore SCSI
            ID 0 and look for a startup device at the next SCSI location.
            Normally, your CD-ROM device is found next at SCSI ID 3.
   
            NOTE: On some systems, holding the C key down boots your
            computer from the CD-ROM.
   
         d. Release the keys when the Happy Macintosh icon appears. If you
            continue to hold the keys down, your hard drive will not mount
            and you will need to restart.
   
      Use the following steps to boot from your Disk Tools Disk:
   
         a. Click Restart from the Special menu.
   
         b. Insert the Disk Tools disk into the floppy drive. If the disk
            is ejected prior to booting, push the disk back into the
            drive.
   
   

2. Make sure you have booted from the Floppy or CD-ROM. Drag the CD-ROM or floppy disk icon to the trash. If The Disk ejects, the floppy or CD-ROM was not your active system software. Repeat the process until your active system is the System Folder located on the floppy or CD- ROM disk.

3. Start Disk First Aid. Disk First Aid is found in the Utilities folder within your Apple Macintosh CD. If booting from Disk Tools, Disk First Aid is normally found on the root level of the disk.

4. Click the volume you would like to repair. Multiple volumes can be selected by holding down the SHIFT key.

5. Click the Repair button. Make sure that file sharing is turned off. If file sharing is enabled you may not be able to repair the volume.

6. When Disk First Aid is done, click Quit from the File menu.

Rebuild the Desktop

If running System 7.5.x Perform a clean rebuild of the Desktop using the following steps:

1. Use the Extensions Manager control panel to save a record of the extensions that are currently activated:

   a. Open the Extensions Manager control panel.

   b. Open the Sets pop-up menu, and choose Save Set.

   c. When the Save Set dialog box opens, type a name for your currently

         selected extensions (for example, 'My Extensions'). When you close
         the dialog box, the name of your set is added to the Sets pop-up
         menu.
   

2. To turn off all extensions, open the Sets pop-up menu again and choose All Off.

3. Turn on Macintosh Easy Open; find it on the list and select the area to the left (make sure that there is a check mark beside it).

4. Restart the computer while holding down the OPTION and COMMAND keys. This should bring up a dialog box with a message similar to the following:

         Are you sure you want to rebuild the desktop file on the
         disk <name of your hard drive>?
   

   Release the keys and click OK.

5. When the desktop is rebuilt, click the Apple menu, and click Control Panels.

6. Open the Extensions Manager control panel.

7. Turn your extensions back on, click the Sets menu, and click the name you gave your set of extensions in step 1 (for example, 'My Extensions').

8. Restart your computer to activate your extension set.

Reinstall Office

1. Boot the machine with extensions disabled. To do this, restart the computer while holding down the SHIFT key. You should see the following message:

         Welcome to Macintosh.
         Extensions Off.
   

   Repeat step 1 until you see the Extensions Off message.

   NOTE: If installing from a network or CD-ROM, you must enable the appropriate drivers to gain access to those resources.

   CD-ROM ------

   Use Extensions Manager to enable the CD-ROM device driver. Disable all other Extensions, Control Panels, and System Folder items.

   NOTE: If you are running System Software versions 7.6, 7.6.1, or 8.0, do not disable the following extensions:

         Shared Library Manager
         Shared Library Manager PPC
   

   If you disable these extensions while running System Software version 7.6 and above, you may receive a System Error after you install Office.

   For additional information on this issue, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE-ID: Q148629

      TITLE     : OFF4: System Error When Restarting After Mac Office Install
   
   

2. Insert the Office installation media (CD-ROM or floppy disk 1) or go to the Office install location on your network.

3. Double-click the Microsoft Office Setup icon.

4. You should see a series of dialog boxes similar to the following:

   a. Welcome to Microsoft Office Setup. Click OK.

   b. Enter your Name and Organization. OK remains gray until you enter

         your name. Click OK when you're ready to continue.
   

   c. Click OK to confirm your name and organization information.

   d. Here is your product identification number. Click OK when ready to

         continue.
   

         NOTE: After Office is installed, to access the identification number
         click the 'About...' command within any Office application.
   

   e. Please select a destination folder for Office. If you change the

         default location, make sure to create a new folder to install
         Office. When the install folder field specifies the desired
         folder, click Setup.
   

   f. Choose the type of installation. The following three choices are

         available: Typical, Complete/Custom, or Minimum. To make a selection,
         click the icon to the left of the installation description.
   

         Tip: Before continuing, verify that the Install Folder location is
         correct. To modify this location, click Change folder.
   

   g. Select the version of Office you wish to install. The three options

         are:
   

            Microsoft Office for Power Macintosh
            Microsoft Office for Macintosh
            Microsoft Office for Macintosh and Power Macintosh
   
         The recommended selection for your machine should be the default. To
         change the default, click the radio button to the left of the desired
         option, then click OK.
   
      h. If you chose Complete/Custom, the next screen should display an
         options list. By default, all options are selected. For a complete
         installation, click Continue. To modify the installation, remove
         the X from the items you don't want to install.
   
         NOTE: The options list does not appear if you select a typical or
         minimum installation.
   
      i. Your graphs are updated automatically to Microsoft Graph 5.0. To
         automatically update your graphs, click Yes.
   
      j. Select the dictionary you want to install. Click the radio button
         to the left of the desired dictionary. Click OK, then setup verifies
         if adequate disk space exists. If adequate disk space is available,
         setup copies files to your hard drive.
   
   

5. After Setup is done, click Restart.

Troubleshooting

If setup fails to start maintenance mode, one of the following conditions may be true:

• You are running Setup from a set of disks other than the set used to install the product originally. Obtain the original disks and run setup again.
• Your desktop file is damaged and the Setup program cannot find the Microsoft Office Setup Table and Microsoft Office Setup Data files. Go to the rebuild the desktop section of this article and follow the steps to rebuild your desktop file.
• Your Microsoft Office Setup Table and Microsoft Office Setup Data files have been moved or deleted from the Setup folder. If the Microsoft Office Setup Table and Microsoft Office Setup Data files are missing, maintenance mode does not function. If this happened to your machine, you must remove all Office's files by hand. For steps to do this, take a look at Method 2 in this article.

REFERENCES

For additional information, please see the following article(s) in the Microsoft Knowledge Base:

   ARTICLE-ID: Q124973
   TITLE     : Office Setup Doesn't Remove All Files Using Remove All