OFF97: "One or More of the Setup Files Are Missing" Error

ID: Q163260

The information in this article applies to:

WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

SYMPTOMS

When you run the Microsoft Office 97 Setup program, you receive the error message:

One or more of the setup files are missing, setup could not continue.


CAUSE

This error may be caused when you attempt to install Microsoft Office 97 on a removable media drive that is configured as removable.


WORKAROUND

To work around this behavior, obtain the latest version of the software utility for your drive and/or configure the drive as a nonremovable drive.

Software Drive Utilities

Ensure you have the latest version of the utility program that is available for your drive. In some cases, using the updated version corrects the problem. Contact the drive manufacturer for information about updates.

For information about how to contact the manufacturer, query in the Knowledge Base for one of the following articles:
Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Configure Drive as Nonremovable

Many removable drives come with a utility program that allows you to configure the drive as removable or nonremovable. Run the utility and configure the drive as nonremovable. For more information about running the utility or configuring the drive, contact the drive manufacturer.

Note that some removable drives (usually external drives) have a switch on the drive that changes the drive configuration from removable to nonremovable. If the switch is available, use it instead of a software utility to make the change. For more information about configuring your drive, contact your drive manufacturer.

If you are using an Iomega Jaz removable drive, you should use the drive utilities included with the Jaz drive. Do not use the Windows Device Manager or, if you have a SCSI Jaz drive, the SCSI adapter's utilities to make the Jaz drive nonremovable.


MORE INFORMATION

Some of the latest drive utilities allow you to configure the removable media drive as removable and successfully install Microsoft Office 97. If the utility does not support this, you must configure the removable media drive as nonremovable if you want to use it as the boot drive or if you want to install Microsoft Office 97 on it.

Third-party products are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: ACCT 8.00 removable nonremovable jaz jazz iomega 


Keywords          : kb3rdparty kbenv kberrmsg kbhw kbsetup offwinsetup 
Version           : WINDOWS:97
Platform          : WINDOWS 
Issue type        :

Last Reviewed: May 25, 1999