OFF97: Binder Crashes When Closing Print Preview

ID: Q170780

The information in this article applies to:

Microsoft Office 97 for Windows
Microsoft Excel 97 for Windows

SYMPTOMS

When you close print preview in Microsoft Binder, you may receive the following error message:

This program has performed an illegal operation and will be shut down.
If the problem persists, contact the program vendor.

If you click Details, an error message similar to the following appears:

EXCEL caused an invalid page fault in module EXCEL.EXE at 0137:3003935c

When you click Close, the Microsoft Excel section disappears and the frame of the Binder is blank.

CAUSE

This problem occurs when the following conditions are true:

You create a Microsoft Excel section that contains an embedded chart in a Binder file.

-and-

The Microsoft Excel section is the active section in the Binder.

-and-

You view the section in print preview while the chart is active.

-and-

You press ALT+TAB or use the Windows taskbar to switch between Microsoft Binder and other programs.

RESOLUTION

To resolve this behavior, close print preview before you switch between Microsoft Binder and other programs.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

This problem occurs only when you view a section with an embedded chart in print preview. It does not occur when you view a chart sheet or another embedded object in print preview.

Additional query words: XL97 8.00 crash ipf gpf xlgpf


Keywords          : offbinder xlprint offgpf 
Version           : WINDOWS:97
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: May 25, 1999