OFF97: Buttons in Close Dialog Incorrect After Upgrading to SR-1

ID: Q173711

The information in this article applies to:

Microsoft Office 97 for Windows, Service Release 1 (SR-1)
Microsoft Word 97 for Windows
Microsoft Excel 97 for Windows

SYMPTOMS

When you attempt to close a file, a dialog box appears with three buttons: Cancel, Yes, and OK. When you click them, the buttons perform functions that you do not expect them to. For example, the buttons function as described in the following table.


   Button   Function that is performed
   ---------------------------------------------------

   Cancel   The file is saved.

   Yes      The file is closed without saving changes.

   OK       The operation is cancelled.

CAUSE

This problem occurs if the following conditions are true:

You install the Microsoft Office 97 SR-1 Patch on your computer.

-and-

You make changes to a file, and then attempt to close the file.

NOTE: This problem does not occur in Microsoft Access 97 SR-1.

RESOLUTION

To resolve this problem, install Microsoft Office 97 for Windows, Service Release 2 (SR-2). For additional information, please see the following article in the Microsoft Knowledge Base:

Q192874 OFF97: An Overview of Microsoft Office 97 SR-2

You can also work around this problem by replacing the Mso97.dll and Mso7enu.dll files on your computer and running the Office 97 SR-1 Patch Setup again. To do this, follow these steps:

Press CTRL+ALT+DELETE to display the Close Program dialog box. Click the OSA item and click End Task.

Press CTRL+ALT+DELETE to display the Close Program dialog box. Click the Findfast item and click End Task. Another dialog is displayed. Click End Task. Press CTRL+ALT+DELETE again to display the Close Program dialog box. Ensure that Findfast and OSA do not appear in the list. If they do, Click the item and click End Task.

Insert the Office 97 compact disc into your CD-ROM drive.

NOTE: If you have Microsoft Project 98 installed on your computer, insert the Microsoft Project 98 CD-ROM instead of the Microsoft Office 97 CD-ROM.

Using Windows Explorer, open the following folder on the CD-ROM drive:
```
      <CD-ROM Drive>:\Office 
```
where <CD-ROM Drive> is the drive letter for your CD-ROM drive (usually drive D). For example, if your CD-ROM drive letter is D, open the following folder:
```
      D:\Office 
```

On the View menu, click Options. Click the View tab. Click to select Show All Files. Click OK.

Right-click the Mso97.dll file. On the shortcut menu, click Copy.

Using Windows Explorer, open the following folder on your hard disk:
```
      Program Files\Microsoft Office\Office 
```

On the Edit menu, click Paste.

Repeat steps 3 through 7. In step 5, copy the Mso7enu.dll file instead of the Mso97.dll file.

In Windows Explorer or File Manager, run the patch by double-clicking the Sr1off97.exe file.

This step is not necessary if you copied Mso97.dll and Mso7enu.dll from the Project 98 compact disc.

For additional information about the Office Startup Application (OSA), please see the following article in the Microsoft Knowledge Base:

Q165071 OFF97: Q&A: What Is the OSA and What Does It Do?

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: off97 save scrambled word garbled Excel switch options yes no cancel button dialog outlook incorrect wrong text buttons dialogs


Keywords          : kbui word97 
Version           : WINDOWS:97
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 9, 1999