OFF97: Error in OSB When You Close Windows Explorer Window

ID: Q168202

The information in this article applies to:

Microsoft Office 97 for Windows
Microsoft Windows 95

SYMPTOMS

When you close a Microsoft Windows Explorer window in Microsoft Windows 95, you may receive the following error message:

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

If you click Details, you receive the following error message

MSOFFICE caused a general protection fault in module USER.EXE at 0003:00000f6e.

and the Microsoft Office Shortcut Bar closes.

CAUSE

This problem may occur when the following conditions are true:

You click the control menu in the upper-left corner of the Office Shortcut Bar.

-and-

While the control menu is still displayed, you click the Close button (the "X") in the upper-right corner of the window in Windows Explorer.

RESOLUTION

To prevent this problem from occurring, do not close Windows Explorer when the control menu for the Office Shortcut Bar is visible.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

Note that this problem does not occur on computers that are running Microsoft Windows NT 4.0.

Additional query words: OFF97


Keywords          : kberrmsg kbusage offosb offgpf 
Version           : WINDOWS:95,97
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: May 25, 1999