Off97: Error Inserting an Office Object Under Windows NT 4.0

ID: Q173430

The information in this article applies to:

SYMPTOMS

In any of the programs listed at the beginning of this article, when you try to interact with a shared program by either creating an OLE object using Visual Basic for Applications or by inserting an object into your document, you may receive one or more of the following error messages.

Creating an object in Visual Basic

Run-time error '429':
ActiveX component can't create object

Inserting an Object

Microsoft Word 97:
The server application, source file, or item cannot be found. Make sure the application is properly installed, and that it has not been deleted, moved, or renamed.
Microsoft Excel 97:
Cannot start the source application for this object.
Microsoft PowerPoint 97:
The server application, source file, or item can't be found. You should reinstall the server application.
When you click New Office Document on the Start menu or the Office Shortcut Bar, and then click Blank Workbook, Blank Binder, or Blank Database on the General tab, the following error message appears:
The program associated with the selected template cannot be started, or the program cannot use the selected template.


CAUSE

The problems described in this article may occur when the following conditions are true:

"...or if you have a folder named Microsoft in the "Program Files" folder."


RESOLUTION

To resolve this problem, use either of the following methods.

Method 1: Run Setup /y /r

To run Setup with these switches, follow these steps:
  1. Click Start on the taskbar, point to Programs and click Windows NT Explorer.


  2. In Windows Explorer, open the Program folder on your hard disk (for example, C:\Program).


  3. Right-click the folder and click Rename.


  4. Type a new name for the folder (for example, "programs"), and then press ENTER.


  5. Insert Disk 1 or the compact disc of the product in the appropriate floppy disk drive.


  6. On the Windows Start menu, click Run. In the Open box, type the following command:


    7. <drive>:\setup /y /r
    where <drive> is the disk drive that contains the Setup program.

    NOTE: The /r switch instructs Setup to reinstall the software. If you do not include the /r switch, you must click Reinstall.

  7. Click OK.


The steps in this method start the Setup program. It will appear that you are running Setup again. However, this method does not install any files or prompt you for any disks. This method reregisters all Office components (provided no problems exist in the Windows registry or the Setup.stf file).

Method 2: Run Setup and Click Reinstall

To use this method, follow these steps:
  1. Repeat steps 1 through 5 in the section for Method 1.


  2. On the Start menu, point to Settings, and then click Control Panel.


  3. Double-click Add/Remove Programs. In the list of installed programs, click Microsoft Office 97 (or the product in question), and then click Add/Remove. If you installed Microsoft Office (or the product in question) from a compact disc, you are prompted to insert the first compact disc.

    If a dialog box appears and notifies you that programs are running, quit the programs, and then click OK.


  4. In the Microsoft Office 97 Setup dialog box, click Reinstall.



STATUS

Microsoft has confirmed this to be a problem in the products listed above.


MORE INFORMATION

This problem occurs when you insert the following objects:

* When you insert this object in the program that is associated with it, the problem does not occur. For example, when you insert a Microsoft Word Picture into Microsoft Word, the problem does not occur.

Additional query words: OFF97 


Keywords          : kbcode kberrmsg kbsetup offwinsetup 
Version           : WINDOWS:97; winnt:4.0
Platform          : WINDOWS winnt 
Issue type        : kbbug

Last Reviewed: June 21, 1999