OFF97: Graphics Print with Blue Haze

 Last reviewed: January 19, 1998
Article ID: Q178744
The information in this article applies to:
  • Microsoft Office 97 for Windows

WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

SYMPTOMS

When you print color graphics or photos from Microsoft Office 97, running under Windows 95, to a Canon 360PS or Apple 12/660 printer using the Adobe 4.1 or 4.2 PostScript printer driver, the color graphics or photos will be printed with a blue haze or tint over them.

CAUSE

This problem is caused by a conflict between the Windows 95 printer drivers and Image Color Management (ICM).

WORKAROUND

Canon USA Technical Support has confirmed that this problem can be resolved by following these steps:

  1. In Windows Explorer or My Computer, locate the following folder: 

          Windows\System\Color

  2. Right-click CLBP3602.ICC (Canon) and/or APLWCSB1.ICM (Apple) and select Uninstall.

This will remove the ICC color profile and should allow your color graphics to be printed correctly.

Contact Canon and/or Apple for more detailed information.

MORE INFORMATION

The printer drivers and operating systems listed in this article use a technology called Image Color Management that ensures that the color you scan, the color on your screen, and the color that prints are all the same. Any *.ICC and *.ICM files will try to compensate for the different devices; unfortunately, they are overcompensating with any of the Microsoft Office 97 applications.

NOTE: The graphics appear correctly on the screen in all views and print correctly from the same programs running under Windows NT.

For additional information about ColorSync 2.1, please visit the following Web site: 

  http://colorsync.apple.com
For information about how to contact Canon and/or Apple, query in the Knowledge Base for the following article: 

   ARTICLE-ID: Q65416
   TITLE     : Hardware and Software Third-Party Vendor Contact List, A-K
The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

Additional query words: photo film
Keywords : offprint
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbprb
Solution Type : kbworkaround

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Last reviewed: January 19, 1998
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