OFF97: MS Access CCP Does Not Detect Small Business EditionID: Q167589
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Novice: Requires knowledge of the user interface on single-user computers.
The Compliance Checking Program (CCP) in the upgrade version of Microsoft
Access 97 fails to recognize Microsoft Office 97 Small Business Edition
for Windows as an application that qualifies for the competitive upgrade
program.
To obtain assistance installing your upgrade version of Microsoft Access 97, call Microsoft Technical Support. Refer to your product literature or your support contract for the technical support number to call. Or, to obtain the support phone number for your product, please visit Microsoft's "Support Options & Phone Numbers" Web page at the following address:
http://www.microsoft.com/supportnet/When you call Microsoft Product Support and speak with a support professional, please inform the engineer that you own a qualifying program and that you need assistance installing it.
Microsoft has confirmed this to be a problem in the upgrade version of Microsoft Access 97.
If you own one of a selected list of database programs, you qualify for the
Microsoft Access competitive upgrade, which entitles you to buy an upgrade
version of Microsoft Access at a reduced price. The Setup program checks
for a qualifying competitive database program before it installs Microsoft
Access.
Microsoft Office 97 Small Business Edition for Windows is one of the
products that qualifies for the Microsoft Access competitive upgrade
program; however, the Setup program fails to recognize it as such. For a
list of other database programs that qualify for a competitive upgrade,
refer to the Microsoft Access 97 upgrade version box, or see the following
article in the Microsoft Knowledge Base:
Q167237 ACC97: Products That Qualify for Access 97 Competitive Upgrade
Additional query words: ccp SBE
Keywords : kbsetup
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbbug Last Reviewed: May 25, 1999