OFF97: Msencode.dll Shared File Is Removed by Setup

ID: Q170451

The information in this article applies to:

SYMPTOMS

When you run other programs after removing Microsoft Office 97, you receive error messages stating that the Msencode.dll file cannot be found.


CAUSE

When you run the Microsoft Office 97 Setup program and click Remove All, the Setup program removes the Msencode.dll shared system file. Other programs that use the Msencode.dll text converter, such as Microsoft Publisher, do not work properly without this system file.


WORKAROUND

To work around this problem, copy the Msencode.dll file from the Microsoft Office 97 CD. To do this, follow these steps:

  1. Locate the Os\Msapps\Textconv folder on the Office 97 CD.


  2. Copy the Msencode.dll file to the Windows\System folder.

    NOTE: if you are running Microsoft Windows NT, copy the file to the Windows\System32 folder.


For more information about how to perform this task in Windows, see your Windows printed documentation or Windows Help.


STATUS

Microsoft has confirmed this to be a problem Microsoft Office 97. This problem was corrected in Microsoft Office 97 Service Release 1 (SR1).

For additional information about SR-1, please see the following article in the Microsoft Knowledge Base:

Q172475 OFF97: How to Obtain and Install the MS Office 97 SR-1 Patch

Additional query words: OFF97 sr1 


Keywords          : kbinterop kbsetup offinterop 
Version           : WINDOWS:97
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: June 10, 1999