OFF97: Office Startup Shortcut May Not Be Installed

ID: Q166303

The information in this article applies to:

Microsoft Office 97 for Windows

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, you should first make a backup copy of the registry files (System.dat and User.dat). Both are hidden files in the Windows folder.

SYMPTOMS

When you run the Microsoft Office 97 Setup program, the Office Startup shortcut may not be installed in the Windows\Start Menu\Programs\Startup folder.

CAUSE

This problem may occur when all of the following conditions are true:

You install Microsoft Office 97.

-and-

You then run the Microsoft Office 97 Setup program and click Remove All to remove Office in a maintenance mode installation.

-and-

You run the Microsoft Office 97 Setup program again.

This problem occurs because the "OfficeBin" value is not removed from the following registry key


   HKEY_LOCAL_MACHINE\Software\Microsoft\Office\8.0\Common\InstallRoot

when you run the Microsoft Office 97 Setup program and click Remove All.

RESOLUTION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows 95. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the Changing Keys And Values online Help topic in Registry Editor (Regedit.exe). Note that you should make a backup copy of the registry files (System.dat and User.dat) before you edit the registry.

To work around this problem, use the following steps:

Run the Microsoft Office 97 Setup program and click Remove All in the first maintenance mode dialog box that appears.

On the Start menu, click Run. Type regedit and click OK.

Remove the "OfficeBin" value from the following registry key:


      HKEY_LOCAL_MACHINE\Software\Microsoft\Office\8.0\Common\InstallRoot

Run the Microsoft Office 97 Setup program to reinstall Office.

After you install Office, the Office Startup shortcut is installed in the Windows Startup folder.

NOTE: The Office Startup shortcut is not installed if you fail to remove Office. For example, if you installed Microsoft Office 97, removed the registry value in step 2, and then clicked Reinstall during a maintenance mode installation, the Office Startup shortcut is not installed.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

By default, the Office Startup shortcut is installed in the following folder:


   Windows\Start Menu\Programs\Startup

NOTE: If you are using a Microsoft Windows password, the location is the following:


   Windows\Profiles\<username>\Start Menu\Programs\Startup

The target for this shortcut is the following:


   C:\Program Files\Microsoft Office\Office\OSA.EXE -b

For additional information about the Office Startup Application (OSA), please see the following article in the Microsoft Knowledge Base:

Q165071 OFF97: Q&A: What Is the OSA and What Does It Do?

For additional information about Office 97 items that are not removed in a maintenance mode installation, please see the following articles in the Microsoft Knowledge Base:

Q164220 OFF97: Windows Registry Entries Remain After Remove All

Q160044 OFF97: Clicking "Remove All" In Setup Leaves Some Files

Q158658 OFF97: How to Completely Remove Microsoft Office 97

Additional query words: OFF97


Keywords          : kbsetup offwinsetup 
Version           : WINDOWS:97
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: May 25, 1999