OFF97: Page Fault Using the Microsoft Web Browser Control

ID: Q173271

The information in this article applies to:

Microsoft Office 97 for Windows
Microsoft Excel 97 for Windows
Microsoft Word 97 for Windows
Microsoft PowerPoint 97 For Windows

SYMPTOMS

When you use the Microsoft Web Browser control to navigate to another document, you may receive one of the following error messages:

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

If you click Details, you receive an error message similar to the following

EXCEL caused an invalid page fault in module EXCEL.EXE at 0137:30442942.

-or-

WINWORD caused an invalid page fault in module WINWORD.EXE at 0137:3007fabc.

and the Microsoft Office component program quits.

-or-

Run-time error '-214767259 (80004005)':
Automation Error

CAUSE

This problem may occur when you are using the Microsoft Web Browser control to navigate to another document of the same type (such as Microsoft Excel workbook to Microsoft Excel workbook.)

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: OFF97 XL97 WORD97 PPT97 ipf crash


Keywords          : offgpf 
Version           : WINDOWS:97
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: May 25, 1999