OFF97: Problems Playing Sounds After Installing Office 97

ID: Q169165

The information in this article applies to:

SYMPTOMS

After you install Microsoft Office 97 Professional Edition with Microsoft IntelliMouse on an IBM Aptiva computer with an MWave DSP sound card (the sound card/modem version), sounds may be played incorrectly.


CAUSE

The mouse driver for the IntelliMouse may conflict with the drivers for the MWave sound/modem device.


WORKAROUND

To work around this problem, remove the IntelliPoint software. To do this, use the following steps:

  1. On the Start menu, point to Settings, and then click Control Panel.


  2. Double-click the Add/Remove Programs tab.


  3. Click IntelliPoint 2.0 in the list of installed software.


  4. Click Add/Remove.


  5. Click OK to remove the IntelliPoint software.


NOTE: The Microsoft IntelliMouse functions as a Microsoft Mouse even if you remove the IntelliPoint software.


STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: off97 wheel aptiva IBM actt 


Keywords          : kb3rdparty kbhw kbtshoot offwinsetup 
Version           : WINDOWS:97
Platform          : WINDOWS 
Issue type        :

Last Reviewed: June 2, 1999