OFF97: Registry Keys Remain After RFS Upgrade from Office 7.0

ID: Q168517

The information in this article applies to:

Microsoft Office 97 for Windows

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

When you run Microsoft Office 97 Setup, and then click Yes to remove an earlier version of Microsoft Office, Setup fails to remove all of the Microsoft Windows registry keys from the earlier version of Office.

CAUSE

This problem occurs when the following conditions are true:

You perform a "Run from Network Server" installation to upgrade Microsoft Office 7.0.

-and-

Shared tools (Msapps folder) are on the network server not on the local hard disk.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).
The following is a list of all the Microsoft Office 7.0 registry keys that remain after you upgrade a Microsoft Office 7.0 "Run from Network Server" installation to a Microsoft Office 97 Custom installation (with all options selected.)

Office Registry Keys Left After Upgrade

HKEY_LOCAL_MACHINE:


   SOFTWARE\Microsoft\New User Settings\Excel\7.0
   SOFTWARE\Microsoft\New User Settings\Word\7.0
   SOFTWARE\Microsoft\ReferenceTitles\Bookshelf
   SOFTWARE\Microsoft\Schedule+
   SOFTWARE\Microsoft\Shared Tools\AutoCorrect\Clients
   SOFTWARE\Microsoft\Shared Tools\DAO\Clients
   SOFTWARE\Microsoft\Shared Tools\Graphics Filters\Import\HPGL
   SOFTWARE\Microsoft\Shared Tools\HPGL
   SOFTWARE\Microsoft\Shared Tools\mfc40\Clients
   SOFTWARE\Microsoft\Shared Tools\MSN Support\Clients
   SOFTWARE\Microsoft\Shared Tools\msvcrt40\Clients
   SOFTWARE\Microsoft\Shared Tools\MSWinWrite
   SOFTWARE\Microsoft\Shared Tools\MSWordDOS
   SOFTWARE\Microsoft\Shared Tools\olepro32\Clients
   SOFTWARE\Microsoft\Shared Tools\RFTDCA
   SOFTWARE\Microsoft\Shared Tools\Text Converters\Export\MSWinWrite30
   SOFTWARE\Microsoft\Shared Tools\Text Converters\Export\MSWordDOS
   SOFTWARE\Microsoft\Shared Tools\Text Converters\Export\MSWordDOS6
   SOFTWARE\Microsoft\Shared Tools\Text Converters\Export\RFTDCA
   SOFTWARE\Microsoft\Shared Tools\Text Converters\Export\WordStar4
   SOFTWARE\Microsoft\Shared Tools\Text Converters\Export\WordStar7
   SOFTWARE\Microsoft\Shared Tools\Text Converters\Import\MSWinWrite
   SOFTWARE\Microsoft\Shared Tools\Text Converters\Import\MSWordDOS
   SOFTWARE\Microsoft\Shared Tools\Text Converters\Import\MSWordDOS6
   SOFTWARE\Microsoft\Shared Tools\Text Converters\Import\RFTDCA
   SOFTWARE\Microsoft\Shared Tools\Text Converters\Import\WordStar
   SOFTWARE\Microsoft\Shared Tools\Text Converters\Import\WordStarWin
   SOFTWARE\Microsoft\Shared Tools\VBA 94 Help
   SOFTWARE\Microsoft\Shared Tools\Wordstar
   SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs
   SOFTWARE\Microsoft\Windows\Help\Artgalry.hlp
   SOFTWARE\Microsoft\Windows\Help\Dao.aw
   SOFTWARE\Microsoft\Windows\Help\Dao.cnt
   SOFTWARE\Microsoft\Windows\Help\SCHDPLUS.HLP
   SOFTWARE\Microsoft\Windows\Help\Vbaen.aw
   SOFTWARE\Microsoft\Windows\Help\Vbaen.cnt
   SOFTWARE\Microsoft\Windows\Help\Vbaen.hlp
   SOFTWARE\Microsoft\Windows\Help\vbaen2.aw
   SOFTWARE\Microsoft\Windows\Help\VBAEN2.CNT
   SOFTWARE\Microsoft\Windows\Help\VBAEN2.HLP

HKEY_USERS:


   .Default\Software\Microsoft\Excel\7.0
   .Default\Software\Microsoft\Office\PowerPoint\7.0
   .Default\Software\Microsoft\Schedule+\Custom Menus
   .Default\Software\Microsoft\Word\7.0

REFERENCES

For more information about locating an entry in the Windows registry, click the Index tab in Registry Editor Help, type the following text

finding

and then double-click the selected text to go to the "To find a string, value, or key" topic.

Additional query words: OFF97 SOL


Keywords          : kbsetup offwinsetup offrfs 
Version           : WINDOWS:97
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 23, 1999