ID: Q119275
The information in this article applies to:
When you perform a "silent" installation (by using the SETUP /Q command) of any of the applications listed at the beginning of this article, the following error message is displayed
Setup cannot update an installation in batch mode (/Q)
Setup cannot update an installation interactively in quiet mode
Processing Top Level information failed
<application> Setup was not completed successfully
You can use the /Q switch only when you perform a new installation of an application. That is, you will receive the above error messages if you attempt to perform a silent mode installation of an application if that application is already installed on the workstation.
To avoid receiving these error messages, follow the appropriate procedure below.
Method 1: To perform a maintenance-mode installation such that you can
manually select the components you want to add or remove, do the
following:
a. From the File menu in Program Manager, choose Run.
b. In the Command Line box, type the following
<x>:\setup
where <x> is the drive containing the Setup program for the
application from which you want to remove or to which you
want to add components.
a. Run the Installation Maintenance program and select Remove
All to remove the application from your system.
b. Run Setup again using a script.
of the applications above already installed, do the following:
a. Make a backup copy of the WIN.INI file.
b. Open WIN.INI in a text editor.
c. Search for the section that contains the word "ACME".
The title of the section is [MS Setup (ACME) Table Files].
d. This section contains a path to the SETUP.STF file for
the application. Remark out the line that refers to
SETUP.STF by placing a ";" (semi-colon) at the beginning
of the line. Change the line:
MSOFFICE.EXE@v4.3.0.1027(1033)=C:\MSOFFICE\SETUP\SETUP.STF
-to-
;MSOFFICE.EXE@v4.3.0.1027(1033)=C:\MSOFFICE\setup\setup.stf
e. Save the WIN.INI file and exit your text editor.
f. Restart SETUP.
Page 212 of the PowerPoint "User's Guide," version 4.0, lists the different types of installations with which you can use a "silent" installation: Typical, Complete/Custom, Laptop, and Workstation. If you run SETUP /Q, Setup uses whichever of these four types of installation is designated as the default in the SETUP.STF file.
A fifth type of installation, Installation Maintenance, is not included because it is designed to interact with the user to reconfigure the installed components. After you have installed PowerPoint 4.0, all subsequent installations on the same system are Installation Maintenance installations.
When Setup is run, it looks in the [MS Setup (ACME) Table Files] section of the WIN.INI to see if there is a path to an STF. If it finds one, it enters the existing STF at the Maintenance Mode Root ID and you get maintenance mode setup. If it does not find an entry, or it can't find the resulting STF file, it creates a new STF and enters from the appropriate (non- maintenance) Root ID.
For more information about custom installation scripts, order Application Note WC1046, "How to Create a Custom Installation Script." For additional information, please see the following article(s) in the Microsoft Knowledge Base:
ARTICLE-ID: Q119357
TITLE : OFF: "How to Create a Custom Installation Script" (WC1046)
Keywords :
Version : WINDOWS:4.0,4.0a,4.2,4.3,5.0,6.0,7.0,97
Platform : WINDOWSLast Reviewed: March 23, 1999