Setup Not Completed Successfully; Error w/ Modified SETUP.STF

ID: Q119008

1.00 1.10 2.00 3.00 WINDOWS kbsetup kbnetwork kberrmsg

The information in this article applies to:

Microsoft Access 97 for Windows
Microsoft Access for Windows 95, version 7.0
Microsoft Excel 97 for Windows
Microsoft Excel for Windows 95, version 7.0
Microsoft Excel for Windows, version 5.0
Microsoft Office 97 for Windows
Microsoft Office for Windows 95, version 7.0
Microsoft Office for Windows, versions 4.0, 4.2, and 4.3
Microsoft PowerPoint 97 for Windows
Microsoft PowerPoint for Windows 95, version 7.0
Microsoft PowerPoint for Windows, version 4.0
Microsoft Word 97 for Windows
Microsoft Word for Windows 95, version 7.0
Microsoft Word for Windows, version 6.0
Microsoft Works for Windows, version 3.0

SYMPTOMS

When you perform a post administrative setup using a modified SETUP.STF file, you receive the following error message:

   <application name> Setup was not completed successfully.

CAUSE

There are two possible causes for this error message:

An invalid directory name was specified in the setup script. For more information about this topic, query on the following words in the Microsoft Knowledge Base:
```
      specify and destination and setup and script
```
-or-
The number groups that are used in various locations within the SETUP.STF file were inadvertently modified. This can happen if Windows is configured to use a space as the 1000 separator (this is common in Europe), and the file is edited in a spreadsheet program such as Microsoft Excel.
When the spreadsheet program reads the number in the SETUP.STF file and Windows is using a space as the 1000 separator, the spreadsheet program may interpret these numbers as one long number. When the file is saved, the new number is saved in place of the number groups. This causes Setup to fail.

MORE INFORMATION

Steps to Reproduce Problem

1. Set Windows to use a space character as the 1000 separator:

   a. Start Control Panel and double-click the International icon.

   b. In the Number Format area, choose Change.

   c. In the 1000 Separator box, select the listed character and press the
      SPACEBAR to replace it with a space.

   d. Click OK. Close Control Panel.

2. Back up your SETUP.STF file by copying it to a floppy disk and renaming

   it SETUPSTF.BAK. (It is important to back up SETUP.STF before making any
   modifications to it, just in case the modifications don't work.)

   SETUP.STF is typically located in the same directory as the shared
   application on the network server.

3. Open the SETUP.STF file in a spreadsheet program such as Microsoft

   Excel.

4. Save the file.

5. Run Setup.

The following error message appears:

   <application name> Setup was not completed successfully.

KBCategory: kbsetup kbnetwork kberrmsg KBSubcategory: OffWinSetup Additional reference words: 1.00 1.10 2.00 3.00 4.00 4.20 4.30 5.00 6.00 7.00 8.00 97 power point powerpt word winword works winworks ppt95 ppt97 ppt8 word8 word95 word7 xl8 xl97 xl95 xl7

Keywords          : offwinsetup 
Version           : 1.00 1.10 2.00 3.00
Platform          : WINDOWS

Last Reviewed: January 17, 1997