Office Applications Hang Lanserver Running Under OS/2

ID: Q122913

The information in this article applies to:

Microsoft Project for Windows, version 4.00
Microsoft Excel for Windows, version 5.0
Microsoft Word for Windows, version 6.0
Microsoft PowerPoint for Windows, version 4.0
Microsoft Access 2.0
IBM OS/2 operating system, version 2.1 or 2.2

SYMPTOMS

If you are using IBM Lanserver 1.3 or 3.0 and the OS/2 2.1 or 2.2 operating system, your network system may hang when you attempt to start or run a Microsoft Office application such as Microsoft Project 4.0 for Windows. The server may crash and produce an error message similar to the following:

System 3175 Error program generated an access violation @
00041385 Netservr.exe 0004:00001385

NOTE: Using IBM LanBridge may also cause the network to crash.

RESOLUTION

To correct this problem on the server and requester (workstation) side, you need the following files:

LS30REQ.ZIP
LS30ESRV.ZIP

If you have a modem, you can download these files from a minimum security bulletin board at (512) 823-9538. The BBS may prompt you for a user name and a password, but you will be able to gain access to the BBS without them.

For more information about how to correct this problem, contact IBM at the appropriate phone number below.

If you have a support contract with IBM, and you have a customer number, call (800) 992-4777.

If you do not have a customer number, call (512) 339-5000.

Additional query words: lock up freeze crash


Keywords          : 
Version           : 4.00
Platform          : WINDOWS 
Issue type        :

Last Reviewed: June 22, 1999