Office: Setup May Not Succeed if SHARE.EXE is Loaded High

ID: Q123845

The information in this article applies to:

Microsoft Office for Windows, version 4.3

SYMPTOMS

When you attempt to install Microsoft Office version 4.3 over an earlier version of Microsoft Office, and if SHARE.EXE is loaded high in the AUTOEXEC.BAT file, the Setup may fail.

CAUSE

If your AUTOEXEC.BAT file contains a command similar to either of the following to load SHARE.EXE high


   LOADHIGH /l:X,XXXXX C:\DOS\SHARE.EXE /l:XXX /f:X,XXX

-or-


   LH /l:X,XXXXX C:\DOS\SHARE.EXE /l:XXX /f:X,XXX

and you are installing over an earlier version of Microsoft Office, the Setup program may finish copying the contents of Disk 1 and change the title of the Setup screen to Disk 2 without prompting you for Disk 2 first. When the title of the Setup screen changes and you attempt to exchange Disk 1 for Disk 2, your computer may hang.

WORKAROUND

To work around this problem, press CTRL+ALT+DEL to exit the Setup program, and do the following:

Exit Windows.

If you are running MS-DOS version 5.0 or later, type the following at the MS-DOS prompt:
c:\dos\edit c:\autoexec.bat

In the AUTOEXEC.BAT file, search for the following line:
```
      LOADHIGH /l:X,XXXXX C:\DOS\SHARE.EXE 
```
NOTE: LOADHIGH in this line may be abbreviated to "LH".

Remark out this line by adding typing "REM" (without the quotation marks) at the beginning of the of LOADHIGH (or LH) line. The remarked out line should resemble the following:
```
      REM LOADHIGH /l:X,XXXXX C:\DOS\SHARE.EXE 
```

On a new line in the AUTOEXEC.BAT file, type the following:
```
      c:\dos\share.exe /l:500 /f:5100 
```

Save the file, exit MS-DOS Editor, and restart your computer.

Microsoft Office version 4.3 Setup should now run correctly.

REFERENCES

MS-DOS 6.2 Help
MS-DOS, "User's Guide," version 6.0

Additional query words: machine lock up freeze lock-up crash


Keywords          : 
Version           : 4.30
Platform          : WINDOWS 
Issue type        :

Last Reviewed: June 15, 1999