Page Number and Footer Don't Print on HP DeskJet Printer

ID: Q114429

The information in this article applies to:

SYMPTOMS

When you print a document that contains a footer or page number to a Hewlett-Packard (HP) DeskJet 500 series printer (that is, HP DeskJet 310, 500, 500C, 520, 540c, 550C, 560C, 660 or Officejet), the footer or page number may not be printed, even though your program displays it correctly in print preview.

You may also receive the following error message when you try to print the document:

One or more margins are set outside the printable area of the page. Choose the Fix button to increase the appropriate margins.
NOTE: Printing from other Microsoft or non-Microsoft programs may result in this same problem if the page number is positioned in the unprintable region of the page.


CAUSE

When you use the DJ500C.DRV printer driver supplied with Windows 3.1 by HP, or any of the DESKJETC.DRV (versions 3.1, 4.0, 4.1, 5.0) printer drivers from HP for the DeskJet 500 series printers, the bottom unprintable region is .67 inch. In Word, the default setting for the footer and page number is .5 inch from the bottom the paper. Therefore, in Word the footer is in the unprintable bottom region for this printer driver.


WORKAROUND

Method 1

Change the From Edge setting for the footer to .67 inch or larger. The specific setting depends on the Deskjet series printer driver. To do this, choose Page Setup from the File menu and select the Margins tab. Type or select .67 or greater in the From Edge box and then choose OK.

Method 2

Obtain the Deskjetc.drv printer driver version 4.0 or later from HP and change the configuration settings of the driver. To obtain an updated HP driver, contact the Hewlett-Packard Fulfillment Center at (303) 353-7650 or Hewlett-Packard Technical Support at (208) 323-2551.
The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

Deskjetc.drv Readme.txt File:

The following information has been copied from the Readme.txt file that is included with the Deskjetc.drv printer driver:

The minimum margins using the HP DeskJet 500 Series printer driver is 0.33 in. top and 0.67 in. bottom margins for all printing modes. Previous versions of this printer driver had minimum margins of 0.5 in. for both top and bottom margins. You may need to reformat documents created for previous versions of this driver or restore the printer margins to the settings used in previous versions of this driver.

To use the same print region as previous versions of the HP DeskJet Series printer drivers, check the "Print Region" check box in the INI Configuration program. For instructions on using the INI Configuration program, see the section on INI file modification in this file.

NOTE: With this change, text on printed pages containing color will be shifted up from what you see on your screen.

The printable area on a page using the HP DeskJet 500 Series printer driver differs from the printable area allowed by DOS applications.

INI FILE MODIFICATIONS:

CAUTION: Do not change any settings in your *.INI files unless specifically instructed to in this README.TXT to resolve an application or printing problem. Changes to *.INI files may adversely affect your printing system.

For some application problems, the solution may involve modifying your DESKJETC.INI, WIN.INI, or MSPUB.INI file. The HPVCNFIG.EXE file located in your WINDOWS or WINDOWS\SYSTEM directory provides an easy method for modifying control values in your *.INI files. To modify your INI files, do the following steps:
  1. Run the HPVCNFIG.EXE file from the Program Manager or File Manager. A dialog box will be displayed with a list of check boxes.


  2. Check the check box specified in the software application note for your application problem.


  3. Click the OK Button.

    The HPVCNFIG configuration file will modify the appropriate control values in your *.INI files.

    NOTE: You must restart Windows for the changes you have made to take effect. Make sure that you close all open documents before restarting Windows.


Method 3

Obtain version 2.1 of the HP DeskJet 500 series printer driver (Hpdjet.exe).

This printer driver features a .5-inch bottom unprintable region. This printer driver is available from Microsoft through anonymous ftp at ftp.microsoft.com.

The Microsoft Windows Driver Library (WDL) is also available on online services. For more information about the WDL, see the following articles in the Microsoft Knowledge Base.
Q135314 Windows 95 Driver Library

Q82006 Windows Driver Library Information
The drawback to this workaround is that version 2.1 of the driver does not support color, and you must manually turn off the Background Printing option. (To locate this option, click Options on the Tools menu, and then click the Print tab.)

The HP DeskJet 500 Series printer drivers (Hpdjet.drv, Dj500c.drv) are manufactured by Hewlett-Packard, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. For more information about the Hpdjet.drv printer driver, contact Hewlett-Packard Technical Support at (208) 323-2551.

Additional query words: 6.00 6.00a 6.00c hpdj missing deleted margin word95 word7 word6 winword draw border award wizard blank cut off print prj41 


Keywords          : kbprint 
Version           : WINDOWS:4.1,7.0,97
Platform          : WINDOWS 
Issue type        :

Last Reviewed: May 5, 1999