Removed Application Appears To Be Available in MOM

ID: Q126680

The information in this article applies to:

Microsoft Office for Windows, versions 4.0, 4.2, 4.3
Microsoft Office for the Macintosh, versions 4.2, 4.2.1
Microsoft Office 98 Macintosh Edition

SUMMARY

When you remove an application from your hard drive that is listed on the Microsoft Office Manager (MOM) menu or the MOM toolbar, the item is not removed from MOM when the application files are removed from your hard drive.

Macintosh

If you choose an item on the MOM menu on the Macintosh that has been removed from the hard drive, you receive the following error message

   Could not find <application>

   -or-

   Could not continue because a resource is missing

where <application> is the name of the application that has been removed from your hard drive, such as Microsoft PowerPoint.

Additionally, the dialog box that appears when you choose the Edit button for this item in the Microsoft Office Manager dialog box, the text "Unable to locate this item" appears where the location of the item normally appears.

Windows

If you choose an item on the MOM menu or from the MOM toolbar in Windows, and that item has been removed from the hard drive, you receive the following error message

   Cannot find '<filename>'. Please start the application another way.
   While the application is running, click on the toolbar button or choose
   the menu command again.

where <filename> is the name of the file hat has been removed from your hard drive.

-or-

If the application was a custom item to the MOM menu, or the MOM toolbar, you receive the following error message

   Cannot execute '<filename>'. Please verify that it is a valid program
   file or use File Manager to create an association for the file.

where <filename> is the path and filename of the application that has been removed from your hard drive.

CAUSE

This behavior is by design of Microsoft Office Manager. Once a menu item or toolbar button is displayed on MOM, it remains on MOM until you choose not to show it any more. MOM does not automatically remove items from the menu or toolbar when you remove them from your hard drive.

WORKAROUNDS

To work around this problem, you can remove the item from MOM by doing the following:

If You Are Using Office for the Macintosh

1. From the MOM menu, choose Customize.

2. If the application that you removed is a Microsoft Office

   application or an application that is automatically detected by MOM,
   clear the check box next to the item in the Office Manager Menu list.
   Note that these items cannot be removed; the Remove button is
   unavailable (gray) when you select the item.

   If the application is a custom item that you added, select the item
   in the Office Manager Menu list, and choose Remove.

3. Close the Microsoft Office Manager dialog box.

If You Are Using Office for Windows

1. From the Microsoft Office menu, choose Customize.

2. Select the Toolbar or the Menu tab, depending on which tool displays

   the removed application.

3. If the application that you removed is a Microsoft Office

   application, or an application that is automatically detected by MOM,
   clear the check box next to the item in the list of applications.
   Note that these items cannot be removed; the Remove button is
   unavailable (gray) when you select the item.

   If the application is a custom item that you added, select the item
   in the list of applications, and choose Remove.

4. Choose OK.

Additional query words: 4.00 4.20 4.30 grey

Keywords          : offmac 
Version           : WINDOWS:4.0,4.2,4.3; MACINTOSH:4.2,4,2,1,98
Platform          : MACINTOSH WINDOWS

Last Reviewed: February 3, 1998