Unexpected Error Following Hyperlink

ID: Q162692

The information in this article applies to:

Microsoft Word 97 for Windows
Microsoft Excel 97 for Windows
Microsoft Access 97
Microsoft PowerPoint 97 For Windows

SYMPTOMS

When you attempt to follow a hyperlink in the products listed at the beginning of this article, you receive the following error message:

An unexpected error has occurred.

CAUSE

This problem occurs when you install Microsoft Visual C++ after you install Office 97. During the installation of Visual C++, the Setup program prompts you to overwrite newer .dll files that were installed by Office 97. When you choose not to overwrite the existing files, the Visual C++ Setup program registers the Hlinkprx.dll file even though it does not install it. This registry entry causes a mismatch between the registration information and the installed file.

RESOLUTION

To correct this problem, reregister the Hlinkprx.dll file using the following steps:

Click the Start button on the Windows taskbar.

Click Run.

In the Open box, type the following command, and then click OK:
RegSvr32 Hlinkprx.dll

The Hlinkprx.dll file is now correctly registered.

STATUS

Microsoft has confirmed this to be a problem in Microsoft products listed at the beginning of this article.

Additional query words: 97 word8 word97 hyperlink jump link chasing hyperlinking jumping xl97 wd97


Keywords          : 
Version           : WINDOWS:97
Platform          : WINDOWS 
Issue type        :

Last Reviewed: May 19, 1999