The information in this article applies to:
- Microsoft ClipArt Gallery, versions 1.0 and 1.1
- Microsoft Office for Windows, versions 4.0, 4.2, and 4.3
- Microsoft PowerPoint for Windows, version 4.0
- Microsoft Publisher for Windows, version 2.0
- Microsoft Works for Windows, version 3.0 and 4.0
SUMMARY
When you run ClipArt Gallery, it may fail and then generate the following
error message:
The ClipArt Gallery cannot create an index file. You may not have
permission to create files on this disk or you may be having hardware
problems.
This problem occurs if both of the following conditions exist:
- Windows is installed to and run from a root directory.
-and-
- Your WIN.COM file is located in a root directory on your hard disk
drive, or WIN.COM is located in a virtual network connection that
appears to be the root directory when you connect to it from your
workstation.
To correct this problem, Microsoft has produced an Application Note titled
"Correction to ClipArt Gallery When Running WIN.COM from Root Directory of
Logical Drive" (GE1031), which contains an updated version of the
ARTGALRY.EXE file.
You can obtain this Application Note from the following sources:
- Microsoft's World Wide Web Site on the Internet
- The Internet (Microsoft anonymous ftp server)
- Microsoft Download Service (MSDL)
- Microsoft Product Support Services
For complete information, see the "To Obtain This Application Note" section
at the end of this article.
TEXT OF GE1031
Microsoft(R) Product Support Services Application Note (Text File)
GE1031: CORRECTION TO CLIPART GALLERY WHEN RUNNING WIN.COM
FROM ROOT DIRECTORY OF LOGICAL DRIVE
Revision Date: 8/94
1 Disk Included
The following information applies to Microsoft ClipArt Gallery, versions
1.0 and 1.1.
| INFORMATION PROVIDED IN THIS DOCUMENT AND ANY SOFTWARE THAT MAY |
| ACCOMPANY THIS DOCUMENT (collectively referred to as an Application|
| Note) IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER |
| EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED |
| WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR |
| PURPOSE. The user assumes the entire risk as to the accuracy and |
| the use of this Application Note. This Application Note may be |
| copied and distributed subject to the following conditions: 1) All|
| text must be copied without modification and all pages must be |
| included; 2) If software is included, all files on the disk(s) |
| must be copied without modification (the MS-DOS(R) utility |
| diskcopy is appropriate for this purpose); 3) All components of |
| this Application Note must be distributed together; and 4) This |
| Application Note may not be distributed for profit. |
| |
| Copyright (C) 1994 Microsoft Corporation. All Rights Reserved. |
| Microsoft and MS-DOS are registered trademarks and Windows is a |
| trademark of Microsoft Corporation. |
|--------------------------------------------------------------------|
Introduction
When you run ClipArt Gallery, it may fail and then generate the following
error message:
The ClipArt Gallery cannot create an index file. You may not have
permission to create files on this disk or you may be having
hardware problems.
This problem occurs if both of the following conditions exist:
- Windows is installed to and run from a root directory.
- Your WIN.COM file is located in a root directory on your hard disk
drive, or WIN.COM is located in a virtual network connection that
appears to be the root directory when you connect to it from your
workstation.
The files included with this Application Note, ARTGALRY.EXE, CTL3DV2.DLL,
and PICSTORE.DLL, correct this problem.
To replace your ARTGALRY.EXE file
- Insert the enclosed GE1031 disk in the appropriate floppy disk
drive.
- At the MS-DOS command prompt, type the following command and press
ENTER
copy <drive>:\artgalry.exe <destination>
where <drive> is the floppy disk drive containing the GE1031 disk
and <destination> is the drive and directory where your
ARTGALRY.EXE file currently resides. For example, if ARTGALRY.EXE
is located in the MSAPPS\ARTGALRY subdirectory on network drive X
and the GE1031 disk is in drive A, type the following command and
press ENTER:
copy a:\artgalry.exe x:\msapps\artgalry
NOTE: You must have the necessary network privileges to replace
this file on the network.
To install (or replace) CTL3DV2.DLL and PICSTORE.DLL
- Insert the enclosed GE1031 disk in the appropriate floppy disk
drive.
- At the MS-DOS command prompt, type the following command and press
ENTER
copy <drive>:\*.dll <destination>
where <drive> is the floppy disk drive containing the GE1031 disk
and <destination> is the drive and directory where your Windows
system files are located. If you are running a stand-alone
installation of Windows, <destination> will be the SYSTEM
subdirectory of your Windows directory. If you are running a shared
installation of Windows, <destination> will be the directory where
the shared Windows files are located. For example, if your stand-
alone Windows system files are located in the SYSTEM subdirectory
of the WINDOWS directory on drive X and the GE1031 disk is in drive
A, type the following command and press ENTER:
copy a:\*.dll x:\windows\system
NOTE: You must have the necessary network privileges to replace
these files on the network.
TO OBTAIN THIS APPLICATION NOTE
You can find GE1031.EXE (size: 124956 bytes)
, a self-extracting file, on the following
services:
- Microsoft's World Wide Web Site on the Internet
On the www.microsoft.com home page, click the Support icon.
Click Knowledge Base, and select the product.
Enter kbfile GE1031.EXE (size: 124956 bytes)
, and click GO!
Open the article, and click the button to download the file.
- Internet (anonymous FTP)
ftp ftp.microsoft.com
Change to the Softlib/Mslfiles folder.
Get GE1031.EXE (size: 124956 bytes)
- Microsoft Download Service (MSDL)
Dial (425) 936-6735 to connect to MSDL
Download GE1031.EXE (size: 124956 bytes)
For additional information about downloading, please see the following
article in the Microsoft Knowledge Base:
ARTICLE-ID: Q119591
TITLE : How to Obtain Microsoft Support Files from Online
Services
If you are unable to access the source(s) listed above, you can
have this Application Note mailed or faxed to you by calling
Microsoft Product Support Services Monday through Friday, 6:00 A.M.
to 6:00 P.M. Pacific time at (425) 635-7145. If you are outside the
United States, contact the Microsoft subsidiary for your areaTo locate
your subsidiary, see the Microsoft World Wide Offices Web site at:
http://www.microsoft.com/worldwide/default.htm
NOTE: If you have Microsoft PowerPoint version 4.0 (not 4.0a or 4.0c) and
you install the updated ClipArt Gallery Application Note (GE1031),
you will get the following error message when you try to insert
clip art
The ClipArt Gallery could not read the file <PATH><FILENAME.PCS>.
where <FILENAME.PCS> is the name of the .PCS image file installed by
PowerPoint 4.0 and <PATH> is the location of the image file. For additional
information, please see the following article(s) in the Microsoft Knowledge
Base:
ARTICLE-ID: Q121041
TITLE : PPT4: New PICSTORE.DLL Incompatible with PowerPoint 4.0
|