CG: Troubleshooting ClipArt Gallery Problems on the Macintosh

ID: Q137758

The information in this article applies to:

Microsoft ClipArt Gallery for the Macintosh, versions 1.0, 1.1
Microsoft PowerPoint for the Macintosh, version 4.0
Microsoft Office for the Macintosh, versions 4.2, 4.2.1
Microsoft Works for the Macintosh, version 4.0

SYMPTOMS

When you insert a ClipArt gallery object into a presentation or document, you may receive the following error message:

   Server file or source application cannot be found. Please be
   sure that it has not been deleted moved or renamed.

WORKAROUND

Here is a list of steps to follow when troubleshooting this problem (or other problems with ClipArt Gallery.)

1. Ensure that the Shared Code Folder and the Shared Code Manager

   are in the System:Extensions folder. Also, if your machine has the
   Extensions Manager installed, make sure that the Shared Code Manager
   extension is ON in the Extensions Manager.

2. Ensure that the Microsoft Folder has not been moved from its

   original location during installation. Typically the Microsoft Folder
   is installed on the hard drive at the same level as the Microsoft
   Office Folder.

3. Double-click the ClipArt Gallery application icon in the Microsoft

   Folder to reregister this program.

4. If, after Step 3, you get the message "Cannot load DLLs," verify that

   enough memory is allocated to ClipArt Gallery and that the Shared Code
   Manager is enabled:

      a. Click the ClipArt Gallery icon in the Microsoft folder.

      b. Click Get Info on the File menu.

      c. The default preferred size for ClipArt Gallery is 512K. Try
         increasing this size.

5. Make sure there is not an extension conflict. If the operating system

   is 7.5 or you have the Extension Manager utility, turn off all
   extensions except for those required by PowerPoint. These are the
   Shared Code Manager and the Microsoft OLE Extension.

6. In PowerPoint, click Object on the Insert menu and choose ClipArt

   Gallery from the list of object types.

7. If the above steps do not work, follow these steps:

      a. Run PowerPoint or Office Setup.

      b. Remove Clipart Gallery and the ClipArt files.

      c. If the Artgalry.idx, Artgalry.ini, and Artgalry.thm files remain
         in the Microsoft folder, remove them manually.

      d. Run Office or PowerPoint Setup again and add the Clipart Gallery
         and the Clipart files.

Additional query words: 4.00 m_powerpt m_ppt ppt4 powerpnt power point CAG 1.00 crossprod 4.2.1

Keywords          : kbole kbtool
Technology        : kbole
Version           : MACINTOSH:1.00,1.1
Platform          : MACINTOSH
Hardware          : MAC
Issue type        : kbprb

Last Reviewed: March 10, 1998