ID: Q143219
The information in this article applies to:
When you try to acquire an image with either Hewlett-Packard's DeskScan II version 2.3 or PictureScan, you receive the following error message:
An error has occurred, but cannot load error string.
Microsoft Imager's Twain implementation is not communicating correctly with DeskScan II or PictureScan to define the correct memory buffer size to acquire the image.
Microsoft has confirmed this to be a problem in Imager version 2.0. Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.
Word 7.0a upgrade contains a new Imager dll updated to work with new Hewlett-Packard scanning software. An updated Imager Dynamic Link Library DLL) file to work with the new HP scanning software will ship with Office Pro 95a.
The Hewlett-Packard products included here are manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.
KBCategory: kbinterop kberrmsg KBSubcategory:
Additional reference words: 2.00 acquire acquisition acquires acquired won't doesn't scanned scanning deskscan ii desk picturescan picture scan hp hewlett packard scanjet scan
Last Reviewed: September 9, 1996