OL97: "Fatal Exception Error 06" With Cirrus Logic Driver

ID: Q166670

The information in this article applies to:

Microsoft Outlook 97

SYMPTOMS

When opening a message in Microsoft Outlook 97, you may get the following error message:

   A Fatal Exception Error 06 has occurred

CAUSE

You are using the Cirrus Logic video driver version 4.0, with Windows Graphics acceleration turned on.

RESOLUTION

Turn off Windows Graphics acceleration.

MORE INFORMATION

Steps to Turn Off Windows Graphics Acceleration

1. Quit Outlook.

2. Right-click My Computer and click Properties.

3. On the Performance tab, click Graphics.

4. In the Advanced Graphics Setting, drag the Hardware

   acceleration slider to None.

5. Click OK and Close.

6. Click Yes to restart your computer.

REFERENCES

For information on similar issues, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE-ID: Q155691
   TITLE     : "Fatal Exception Error 06" with Sharp Mebius

   ARTICLE-ID: Q163162
   TITLE     : OL97: Using Microsoft Outlook 97 with MSN version 2.0

Cirrus Logic video driver version 4.0 is manufactured by Cirrus Logic, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Keywords          : kbdisplay EvnVido EvnHdwr 
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: June 11, 1998