OL97: Accept, Decline, Tentative, Missing on Meeting Request

ID: Q176795

The information in this article applies to:

Microsoft Outlook 97

SYMPTOMS

Meeting requests sent from Microsoft Outlook using the Lotus cc:Mail transport may not have the Accept, Decline, and Tentative buttons available. Instead, the recipient receives a plain e-mail message.

CAUSE

The cc:Mail transport is set to send messages in text-only format.

RESOLUTION

Change the cc:Mail transport to send messages in Rich Text Format (RTF).

Change the cc:Mail Transport to RTF

1. On the Tools menu, click Services.

2. Click to select Lotus cc:Mail and then click Properties.

3. On the Delivery tab, click to select "Send using Microsoft Exchange rich

   text format." This attaches a Transport-Neutral Encapsulation Format
  (TNEF) file with outgoing messages.

Meeting request messages will now have Accept, Decline, and Tentative buttons.

REFERENCES

For more information about setting up the cc:Mail transport service in Outlook, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q163290
   TITLE     : OL97: Troubleshooting cc:Mail Connectivity in Outlook

For more information about using cc:Mail with Outlook, type "cc:Mail" in the Office Assistant, click Search, and then click to view "If you use Lotus cc:Mail."

Lotus cc:Mail is manufactured by Lotus Development Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

The cc:Mail transport service is manufactured by Transend Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words:

Keywords          : CfgCCMail Intp3rdPty 
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: February 12, 1999