OL97: Appointments from MSMail Users Discarded

ID: Q175382

The information in this article applies to:

- Microsoft Outlook 97

SYMPTOMS

Scheduled appointments originating from Microsoft Mail users may disappear from the Calendar of Microsoft Outlook 97 users.

CAUSE

When a user on Microsoft Mail sends a meeting request and then later changes that meeting request and resends it, both the original request and second request are sent with the same Appointment ID. Deleting either the original request or the changed request results in deleting them both.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft Outlook 97. This problem was corrected in Outlook version 8.03.

MORE INFORMATION

Illustration of the Problem

User A runs Schedule+ 1.x client with Microsoft Mail. User B runs Outlook client with either Microsoft Mail or Exchange server.

1. User A sends a meeting request to User B, scheduled for Friday from

   3:00 to 4:00 P.M.

2. User A then decides to move the meeting to Friday from 2:00 to 3:00

   P.M.

3. User B receives both meeting requests and accepts the second one, with

   the new time.

4. User B then deletes the first meeting request having already accepted

   the second request.

RESULTS: The original (first) meeting request is removed from User A's Calendar. Since Outlook is looking for the meeting based on its Appointment ID, it also finds the accepted (second) meeting request and deletes it.

Keywords          : GnlCal CfgMSMail 
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbbug
Solution Type     : kbfix

Last Reviewed: February 12, 1999