ID: Q181066
The information in this article applies to:
When you attempt to send a fax to a contact created with Microsoft Outlook 97, sending to a Business Fax address may fail.
The failure of the fax may occur because Outlook has been set to add a +1 the to the beginning of the Business Fax number. The +1 is the country code for the United States. Some centrally managed phone systems such as PBX systems may not be able to process the +1 prefix as a country code.
If this setting conflicts with a centrally managed telephone equipment, the country code can be omitted. To disable the addition of the country code in new telephone numbers, follow these steps:
1. Start Outlook.
2. On the Tools menu, click Options.
3. On the General tab, click Dialing Options.
4. Click to clear the "Automatically add country code to local
phone numbers" check box.
When you add a new telephone number to a Contact, Outlook will not add the +1 prefix.
1. Click to select Contacts on the Outlook Bar. On the File menu click new
Contact.
code of 555.
4. The Contact information for the person just added will read
<name> followed by +1(555)555-5555. This is also true for Personal
Address Book entries where the Contacts folder has been designated
as an e-mail address book.
For more information about using telephone numbers with a modem, please see the following articles in the Microsoft Knowledge Base:
ARTICLE-ID: Q171043
TITLE : Microsoft Fax Does Not Process Dialing Properties
ARTICLE-ID: Q129049
TITLE : How to Perform 10-Digit Dialing in Windows 95
ARTICLE-ID: Q142328
TITLE : How to Change International Dialing Access Codes
Keywords : GnlCont cfgMSFax
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbprbLast Reviewed: February 12, 1999