ID: Q175642
The information in this article applies to:
- Microsoft Outlook 97, versions 8.0, 8.01, 8.02
If you import messages from a cc:Mail postoffice into Microsoft Outlook 97, you may receive the following error message:
WMS Idle: CWIMPORT.EXE - Application Error
The instruction at "0x00404f4df" referenced memory at "0x00000004".
The Memory could not be "read".
Click on Ok to terminate the application
Click on CANCEL to debug the application
[ok] [Cancel]
This problem occurs when you attempt to import messages that have a body which appears as <no title>. To work around this problem try moving these messages in cc:Mail to a folder that you will not import. Then, import the other messages.
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.
This problem was corrected in Microsoft Office 97 Service Release 2 (SR-2).
For additional information about SR-2, please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q151261
TITLE : OFF97: How to Obtain and Install MS Office 97 SR-2
For more information on setting up and troubleshooting Outlook with a cc:Mail postoffice, please see the following article in the Microsoft Knowledge Base:
ARTICLE ID: Q163290
TITLE : OL97: Troubleshooting cc:Mail Connectivity in Outlook
Keywords :
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbbug
Solution Type : kbfixLast Reviewed: May 20, 1999