ID: Q165573
The information in this article applies to:
When you open an embedded mail message in Microsoft Outlook, the frame size may appear small and you may not be able to resize the window.
This problem occurs when either of the following conditions is true:
Case 1: The Microsoft Exchange mail client previously installed on the same computer had WordMail set as the default e-mail editor.
Case 2: Your forms registration is set for Exchange instead of Outlook.
To resolve this problem, use the appropriate method for your situation.
Case 1: Turn off WordMail in the Exchange client.
Case 2: Run the SwitchForms utility to register client forms with Outlook. This utility is included in the Microsoft Office 97 Resource Kit. It is also available as "Switch Forms Utility for E-mail" from the following Microsoft World Wide Web site:
http://www.microsoft.com/office/enhoutlook.asp
Microsoft also has a new utility that allows you to switch forms interactively between the two e-mail clients. The new utility is called FormsFix and is available on the same page on the Microsoft World Wide Web site (click "E-mail Forms Fix Utility").
The code for FormsFix is also included in the Outlook components patched by the Microsoft Office Service Release 1 (SR-1) Patch.
This problem only occurs on computers that have both the Microsoft Exchange client and Microsoft Outlook 97. Forms are registered with the last client program installed.
For more information on SwitchForms and FormsFix, please see the following articles in the Microsoft Knowledge Base:
ARTICLE-ID: Q143476
TITLE : OL97: SwitchForms Utility for Outlook and Exchange
ARTICLE-ID: Q143477
TITLE : OL97: E-mail Forms Fix Utility
Keywords : kbinterop kbtool kbui FmsProb
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbprbLast Reviewed: June 3, 1998