OL97: Err Msg: Outlook Caused A GP Fault In Module RASGDI.EXE.

ID: Q174335

The information in this article applies to:

Microsoft Outlook 97

SYMPTOMS

When printing Contacts in Address Card view in Microsoft Outlook 97 using a Okidata OkiPage 4w printer, you may receive the following error message:

   OUTLOOK caused a general protection fault in module RASGDI.EXE at
   000d:0000135b

    -or-

   OUTLOOK caused a general protection fault in module VHSDGDI.DRV at
   000d:0000135b

CAUSE

This behavior may occur with Version 3.10 03/25/97 of the Okidata Okipage 4W printer driver.

RESOLUTION

Upgrade to version 4.0 of the Okidata Okipage printer driver. You can download this driver (4we3195.exe) from the Okidata Web site at:

   http://www.okidata.com/drivers/win95txt.html

NOTE: Remove the current driver prior to installing the updated version.

MORE INFORMATION

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Okidata Okipage 4W is manufactured by Okidata, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words:

Keywords          : kbprint
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: February 11, 1999