ID: Q174123
The information in this article applies to:
After you install the Microsoft Office 97 Service Release 1 (SR-1) Patch, when you try to open an e-mail message or a Contact, you may receive the following error:
Can't open this item. An OLE registration error occurred. The program
is not correctly installed. Run Setup again for the program.
This may be caused by a setting in a new security feature of the SR-1 Patch. To change this setting, follow these steps:
1. On the Tools menu, click Options.
2. Click the Attachments tab.
3. Change the Security Method to None, and then click OK.
This may be caused by incorrect registration of OLE. To re-register, follow these steps:
1. Insert the Office 97 CD.
2. Click the Start button, and then click Run.
3. Type <cd drive letter>:\Setup.exe /y. Click OK
Additional query words: safe unsafe
Keywords : Gnlsec
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbprb
Last Reviewed: February 12, 1999