OL97: ErrMsg: No Transport Provider was Available

• Microsoft Outlook 97

SYMPTOMS

When sending a mail message you may receive an Undeliverable message from the System Administrator. The error in the body of the message is:

   No transport provider was available for delivery to this recipient.

CAUSE

There are several things that can cause this error message. They include:

• A damaged Personal folder.
• No mail transport service in the mail profile.
• You are using the CompuServe mail transport.
• You upgraded your MSN Mail from Classic to POP3/SMTP.
• A damaged contact.
• An apostrophe in your computer name.

RESOLUTION

To determine which of these causes produces the errors message in your case see the troubleshooting articles in the MORE INFORMATION section below.

A Damaged Personal Folder

Remove the Personal Folder from your mail profile and add a new one by following these steps:

1. Click Start, point to Settings, and then click Control Panel.

2. Double click Mail and Fax.

3. Click to select the Personal Folder, then click Remove, and Yes.

4. Click Add, Click to select Personal Folders and Click OK. Type a name for the folder and then click Open, OK, and OK.

No Mail Transport Service in the Mail Profile

Add the proper mail transport to your mail profile by following these steps:

1. Click Start, point to Settings and Click Control panel.

2. Double click the Mail and Fax icon.

3. Click Add, and then click to select the mail transport service you want to install. Click OK.

4. Enter the information as requested for the mail transport you are installing.

You Are Using the CompuServe Mail Transport

Please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q170694
   TITLE     : OL97: Unable to Send Mail Using the CompuServe Mail
               Service.

You Upgraded Your MSN Mail From Classic to POP3/SMTP

Change the E-mail type from MSN (or MSNINET) to SMTP by following these steps:

1. Open a contact and right-click the email address and then click Properties.

2. Click the Address tab and next to E-mail type, type SMTP.

3. Click Save and Close to close the contact.

A Damaged Contact

Delete and re-create the contact.

Delete the contact:

1. In the Contact folder, click to select the damaged contact.

2. On the Edit menu, click Delete, or press Ctrl+D to delete the contact.

1. On the Contact menu, click New Contact.

2. Enter the information into the Contact form, then click Save and Close.

An Apostrophe in Your Computer Name

To remove the apostrophe from your computer name:

1. In Control Panel, double-click the Network icon.

2. On the Identification tab, type a new name for your computer without the apostrophe.

MORE INFORMATION

Troubleshooting Damaged .pst Files

For more information about troubleshooting damaged .pst files, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE ID: Q161323
   TITLE     : OL97: Undeliverable Mail Message When Sending Internet Mail

   ARTICLE ID: Q161973
   TITLE     : OL97: Troubleshooting Outlook Configuration Problems

Installing and Configuring Mail Transports

For more information on installing and configuring mail transports, please see the following article in the Microsoft Knowledge Base:

   ARTICLE ID: Q162203
   TITLE     : User Profiles and Information Services

Configuring CompuServe Mail

For more information about configuring CompuServe Mail, please see the following article in the Microsoft Knowledge Base:

   ARTICLE ID: Q165229
   TITLE     : OL97: Configuring the CompuServe Mail Information Service