OL97: ErrMsg:"<path and filename>.pst could not be accessed"

ID: Q175517

The information in this article applies to:

Microsoft Outlook 97

SYMPTOMS

When attempting to start Microsoft Outlook 97, you may get the following error message:

   Cannot start the reminder services. Unable to show reminders. The
   file <path and filename>.pst could not be accessed because another
   workstation has modified it. Close then restart all mail enabled
   applications.

CAUSE

Either a corrupted service in the profile or too many services in the profile may cause this problem.

RESOLUTION

Create a new profile and add the services back one at a time, testing between each.

REFERENCES

For information on creating a profile, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q171376
   TITLE     : OL97: How to Create a New User Profile for Outlook

For similar error messages, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE-ID: Q172489
   TITLE     : OL97: File Locking Issue With Novell Client 32

   ARTICLE-ID: Q156995
   TITLE     : XCLN: PST File Cannot Be Accessed Running NetWare Client 32

   ARTICLE-ID: Q168718
   TITLE     : XCLN: Win95 NW Clients Disconnected from Mail on Novell

Additional query words: mailbox

Keywords          : GnlAddin CfgProfl 
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: February 12, 1999