OL97: Error in OUTLPRNT When Defining Print Style or Printing

ID: Q163090

The information in this article applies to:

Microsoft Outlook 97

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, you should first make a backup copy of the registry files (System.dat and User.dat). Both are hidden files in the Windows folder.

SYMPTOMS

When you try to print or define a print style in Microsoft Outlook 97, you may receive one of the following error messages:

Unable to save the printer settings. Make sure the file c:\windows\outlprnt is not missing or write protected.
Error c:\windows\outlprnt is missing.
Out of Resources.
Out of memory or system resources. Close some windows and try again.

CAUSE

These messages may occur with certain virus protection programs that do not allow file creation in the Windows folder or prevent writing to .ini files.

RESOLUTION

You can modify the reference to the Outlprnt file in the registry so that the file contains a registered file extension.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the Changing Keys And Values online Help topic in Registry Editor (Regedit.exe). Note that you should make a backup copy of the registry files (System.dat and User.dat) before you edit the registry.

1. On File menu, click "Exit and Log Off" to quit Outlook.

2. Click the Start button, and point to Run. In the Open box, type

   "regedit" (without the quotation marks), and click OK to run the
   Windows Registry Editor.

3. Move to and click to select the following key:

      Hkey_Current_User/Software/Microsoft/Office/8.0/Outlook/Printing

4. The Data value for the Print Settings File is a path that ends with

   the file name OutlPrnt. Make a note of this file and path name and
   click to select "Print Settings File."

5. On the Edit menu, click Modify. In the Value data box, change the

   file name to OutlPrnt.doc, and click OK.

6. On the Registry menu, click Exit to close the Registry Editor.

7. Using Word 97, create the Outlprnt.doc file at the path location

   specified in the Windows Registry. NOTE: You may have to type an X or
   any other data into the file so that it is not empty.

8. Start Outlook and on the File menu, point to Page Setup, and click

   Define Print Styles.

9. Retry the print procedure that caused the original error. NOTE: You may

   have to run the print procedure twice to regenerate the correct
   OutlPrnt.doc data.

If adding the DOC to the file does not solve the problem, try changing the path of the file to something different such as C:\OUTLPRNT.DOC.

Keywords          : kberrmsg kbprint PtrOthr 
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: June 3, 1998