OL97: Error Message - Cannot Establish a Dialup Connection

 Last reviewed: January 19, 1998
Article ID: Q172388
The information in this article applies to:
  • Microsoft Outlook 97

SYMPTOMS

When attempting to connect to your Internet Service Provider (ISP) from Microsoft Outlook 97, you may get the following error message: 

   You could not establish a dial up connection
   to the computer you have dialed.

CAUSE

You may be using your complete e-mail address as your ISP account name.

RESOLUTION

Try using only that part of your e-mail name preceding the @ symbol or contact your ISP to find out an acceptable format for your account name.

MORE INFORMATION

Your email address usually takes the form of a combination of your first and last name and the name of your ISP, separated by the @ symbol and periods. For example, John Doe uses an ISP by the name if MYISPNET. The ISP may assign an email address of JohnD@myispnet.net.

Using the complete e-mail address, JohnD@myispnet.net, as the account name can cause the problem described above. 

Keywords          : kberrmsg
Version           : WINDOWS:97
Platform          : WINDOWS

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Last reviewed: January 19, 1998
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